{"id":5968,"date":"2026-04-09T11:33:39","date_gmt":"2026-04-09T14:33:39","guid":{"rendered":"https:\/\/24cevent.com\/calculadora-de-sla\/"},"modified":"2026-08-11T13:14:36","modified_gmt":"2026-08-11T16:14:36","slug":"sla-calculator","status":"publish","type":"page","link":"https:\/\/24cevent.com\/en\/sla-calculator\/","title":{"rendered":"SLA Calculator"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5968\" class=\"elementor elementor-5968 elementor-5939\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27da856 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27da856\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;,&quot;background_motion_fx_mouseTrack_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_mouseTrack_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ecffa0a\" data-id=\"ecffa0a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cebd520 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cebd520\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-cc3a43d\" data-id=\"cc3a43d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe663d1 elementor-align-center elementor-button-info elementor-widget elementor-widget-button\" data-id=\"fe663d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FREE Resource<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b557c22 elementor-widget elementor-widget-heading\" data-id=\"b557c22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SLA Calculator<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07b04d7 elementor-widget elementor-widget-heading\" data-id=\"07b04d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Find out your level of availability, how much time you can fail per month and how that affects your operation.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31cc636 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31cc636\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3b61fb\" data-id=\"d3b61fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bfc88e6 elementor-widget elementor-widget-html\" data-id=\"bfc88e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"en\">\r\n<head>\r\n<meta charset=\"UTF-8\">\r\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\r\n<title>SLA Calculator \u2014 Downtime and Cost of Downtime | 24Cevent<\/title>\r\n<meta name=\"description\" content=\"Calculate the allowed downtime according to your SLA and the real cost of every minute of downtime. Free SLA calculator.\">\r\n<meta name=\"keywords\" content=\"SLA calculator, downtime, downtime cost, uptime calculator, service level agreement, 99.9 SLA, MTTR\">\r\n<link rel=\"canonical\" href=\"https:\/\/www.24cevent.com\/en\/sla-calculator\">\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@graph\": [\r\n    {\r\n      \"@type\": \"SoftwareApplication\",\r\n      \"name\": \"SLA Calculator \u2014 24Cevent\",\r\n      \"applicationCategory\": \"BusinessApplication\",\r\n      \"operatingSystem\": \"Web\",\r\n      \"offers\": { \"@type\": \"Offer\", \"price\": \"0\", \"priceCurrency\": \"USD\" },\r\n      \"provider\": { \"@type\": \"Organization\", \"name\": \"24Cevent\", \"url\": \"https:\/\/www.24cevent.com\" }\r\n    },\r\n    {\r\n      \"@type\": \"FAQPage\",\r\n      \"mainEntity\": [\r\n        { \"@type\": \"Question\", \"name\": \"What does a 99.9% SLA mean?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"A 99.9% SLA allows a maximum of 8 hours 45 minutes of downtime per year, 43 minutes 49 seconds per month, or 10 minutes 4 seconds per week.\" } },\r\n        { \"@type\": \"Question\", \"name\": \"How much downtime does a 99.99% SLA allow?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"A 99.99% SLA allows only 52 minutes 35 seconds of downtime per year, 4 minutes 23 seconds per month, or 1 minute per week.\" } },\r\n        { \"@type\": \"Question\", \"name\": \"What is MTTR?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"MTTR (Mean Time To Resolve) is the average time a team takes to resolve an incident from detection to full resolution.\" } },\r\n        { \"@type\": \"Question\", \"name\": \"How is the cost of downtime calculated?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Cost per minute = Monthly revenue \u00f7 (30 \u00d7 24 \u00d7 60). This is multiplied by the actual downtime minutes and the contractual penalty is added.\" } }\r\n      ]\r\n    }\r\n  ]\r\n}\r\n<\/script>\r\n\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Shippori+Antique&family=Albert+Sans:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n  :root {\r\n    --blue:        #2196f3;\r\n    --blue-dark:   #1565c0;\r\n    --blue-light:  #e8f4fd;\r\n    --blue-mid:    #bbdefb;\r\n    --red:         #e53935;\r\n    --red-light:   #ffebee;\r\n    --green:       #2e7d32;\r\n    --green-light: #e8f5e9;\r\n    --amber:       #f57f17;\r\n    --amber-light: #fff8e1;\r\n    --text:        #1a2332;\r\n    --muted:       #607080;\r\n    --border:      #dde6ee;\r\n    --white:       #ffffff;\r\n  }\r\n\r\n  * { margin: 0; padding: 0; box-sizing: border-box; }\r\n\r\n  body {\r\n    background: transparent;\r\n    color: var(--text);\r\n    font-family: 'Albert Sans', sans-serif;\r\n    font-size: 16px;\r\n    line-height: 1.6;\r\n  }\r\n\r\n  .wrapper { max-width: 820px; margin: 0 auto; padding: 0 0 60px; }\r\n\r\n  \/* Section containers *\/\r\n  .calc-section { border-radius: 16px; padding: 32px; margin-bottom: 24px; }\r\n  .calc-section.s1 { background: #EBEEFC; }\r\n  .calc-section.s2 { background: #FFFFFF; border: 1px solid var(--border); }\r\n\r\n  \/* Cards *\/\r\n  .card {\r\n    background: #FAFBFF; border: 1px solid var(--border);\r\n    border-radius: 12px; padding: 24px 28px; margin-bottom: 14px;\r\n  }\r\n  .card:last-child { margin-bottom: 0; }\r\n\r\n  .card-title {\r\n    font-family: 'Shippori Antique', serif;\r\n    font-size: 20px; font-weight: 400; color: var(--blue-dark); margin-bottom: 20px;\r\n  }\r\n\r\n  \/* Preset slider *\/\r\n  .preset-val {\r\n    font-family: 'Shippori Antique', serif;\r\n    font-size: 32px; color: var(--blue-dark); text-align: right;\r\n    margin-bottom: 12px;\r\n  }\r\n\r\n  input[type=\"range\"] {\r\n    -webkit-appearance: none; width: 100%; height: 6px;\r\n    background: var(--blue-mid); border-radius: 4px; outline: none; cursor: pointer;\r\n  }\r\n  input[type=\"range\"]::-webkit-slider-thumb {\r\n    -webkit-appearance: none; width: 22px; height: 22px;\r\n    background: var(--white); border: 2px solid var(--blue);\r\n    border-radius: 50%; cursor: pointer;\r\n    box-shadow: 0 1px 6px rgba(33,150,243,0.3);\r\n    transition: transform 0.15s;\r\n  }\r\n  input[type=\"range\"]::-webkit-slider-thumb:hover { transform: scale(1.2); }\r\n\r\n  .preset-pills {\r\n    display: flex; flex-wrap: wrap; gap: 6px; margin-top: 14px;\r\n  }\r\n  .pill {\r\n    padding: 5px 12px; border-radius: 20px; border: 1px solid var(--border);\r\n    background: var(--white); color: var(--muted);\r\n    font-size: 12px; font-weight: 600; cursor: pointer;\r\n    font-family: 'Albert Sans', sans-serif; transition: all 0.15s;\r\n  }\r\n  .pill.active { background: var(--blue); color: #fff; border-color: var(--blue); }\r\n\r\n  \/* Table *\/\r\n  .tbl-title {\r\n    font-family: 'Shippori Antique', serif;\r\n    font-size: 18px; color: var(--blue-dark); margin-bottom: 14px; font-weight: 400;\r\n  }\r\n  .tbl-wrap { overflow-x: auto; }\r\n  table { width: 100%; border-collapse: collapse; font-size: 15px; }\r\n  thead th {\r\n    font-size: 12px; font-weight: 700; color: var(--muted);\r\n    text-transform: uppercase; letter-spacing: 0.05em;\r\n    padding: 9px 14px; border-bottom: 2px solid var(--border); text-align: left;\r\n  }\r\n  tbody td { padding: 10px 14px; border-bottom: 1px solid var(--border); }\r\n  tbody tr:last-child td { border-bottom: none; }\r\n  tbody tr:hover { background: rgba(33,150,243,0.03); }\r\n  tbody td:first-child { font-weight: 700; color: var(--blue-dark); }\r\n\r\n  \/* Section bridge *\/\r\n  .bridge {\r\n    font-family: 'Shippori Antique', serif;\r\n    font-size: 24px; font-weight: 400; color: var(--blue-dark);\r\n    text-align: center; padding: 8px 0 20px;\r\n  }\r\n\r\n  \/* Sliders grid *\/\r\n  .sliders-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 24px 32px; }\r\n  @media(max-width: 580px) { .sliders-grid { grid-template-columns: 1fr; } }\r\n\r\n  .slider-row { display: flex; flex-direction: column; gap: 10px; }\r\n  .slider-lbl { display: flex; justify-content: space-between; align-items: baseline; }\r\n  .slider-lbl .lname {\r\n    font-size: 12px; font-weight: 600; color: var(--muted);\r\n    text-transform: uppercase; letter-spacing: 0.05em;\r\n  }\r\n  .slider-lbl .lval {\r\n    font-family: 'Shippori Antique', serif; font-size: 20px; color: var(--blue-dark);\r\n  }\r\n  .slider-lbl .lval small { font-family: 'Albert Sans', sans-serif; font-size: 12px; color: var(--muted); }\r\n  .range-ends { display: flex; justify-content: space-between; font-size: 11px; color: #b0bec5; }\r\n\r\n  \/* SLA readonly *\/\r\n  .sla-ro {\r\n    background: var(--blue-light); border: 1.5px solid var(--blue-mid);\r\n    border-radius: 8px; padding: 14px 18px;\r\n    display: flex; justify-content: space-between; align-items: center;\r\n  }\r\n  .sla-ro-lbl { font-size: 12px; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: 0.05em; }\r\n  .sla-ro-note { font-size: 11px; color: var(--blue); margin-top: 2px; }\r\n  .sla-ro-val { font-family: 'Shippori Antique', serif; font-size: 26px; color: var(--blue-dark); }\r\n\r\n  \/* Period tabs *\/\r\n  .period-tabs { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 6px; }\r\n  .period-tab {\r\n    padding: 7px 16px; border-radius: 20px; border: 1px solid var(--border);\r\n    background: var(--white); font-size: 13px; font-weight: 600;\r\n    color: var(--muted); cursor: pointer; font-family: 'Albert Sans', sans-serif;\r\n    transition: all 0.2s;\r\n  }\r\n  .period-tab.active { background: var(--blue); color: #fff; border-color: var(--blue); }\r\n\r\n  \/* MTTR note *\/\r\n  .mttr-note { font-size: 12px; color: var(--muted); margin-top: 3px; }\r\n\r\n  \/* Divider *\/\r\n  .divider { height: 1px; background: var(--border); margin: 20px 0; }\r\n\r\n  \/* Result boxes *\/\r\n  .results-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-bottom: 14px; }\r\n  @media(max-width: 480px) { .results-grid { grid-template-columns: 1fr; } }\r\n\r\n  .rbox { border-radius: 10px; padding: 18px 20px; border: 1px solid transparent; }\r\n  .rbox.neg { background: var(--red-light);   border-color: #ffcdd2; }\r\n  .rbox.pos { background: var(--green-light); border-color: #a5d6a7; }\r\n  .rbox.neu { background: var(--blue-light);  border-color: var(--blue-mid); }\r\n  .rbox.amb { background: var(--amber-light); border-color: #ffe082; }\r\n\r\n  .rlbl { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 5px; }\r\n  .rbox.neg .rlbl { color: var(--red); }\r\n  .rbox.pos .rlbl { color: var(--green); }\r\n  .rbox.neu .rlbl { color: var(--blue); }\r\n  .rbox.amb .rlbl { color: var(--amber); }\r\n\r\n  .rval { font-family: 'Shippori Antique', serif; font-size: 22px; line-height: 1.15; }\r\n  .rbox.neg .rval { color: var(--red); }\r\n  .rbox.pos .rval { color: var(--green); }\r\n  .rbox.neu .rval { color: var(--blue-dark); }\r\n  .rbox.amb .rval { color: var(--amber); }\r\n  .rsub { font-size: 12px; color: var(--muted); margin-top: 4px; line-height: 1.4; }\r\n\r\n  \/* Bars *\/\r\n  .comp-row { margin-bottom: 20px; }\r\n  .comp-row:last-child { margin-bottom: 0; }\r\n  .comp-head { display: flex; justify-content: space-between; font-size: 13px; color: var(--muted); margin-bottom: 7px; }\r\n  .comp-head strong { font-family: 'Shippori Antique', serif; font-size: 14px; color: var(--text); }\r\n  .bar-track { height: 10px; background: var(--border); border-radius: 10px; overflow: hidden; }\r\n  .bar-fill { height: 100%; border-radius: 10px; transition: width 0.5s cubic-bezier(.4,0,.2,1); }\r\n  .bar-fill.ok  { background: linear-gradient(90deg, #80cbc4, var(--blue)); }\r\n  .bar-fill.bad { background: linear-gradient(90deg, #ef9a9a, var(--red)); }\r\n  .bar-fill.pen { background: linear-gradient(90deg, #ffe082, var(--amber)); }\r\n\r\n  \/* CTA *\/\r\n  .cta-card {\r\n    background: linear-gradient(135deg, #1565c0, #2196f3);\r\n    border-radius: 16px; padding: 40px 36px; text-align: center; color: #fff;\r\n    box-shadow: 0 4px 24px rgba(33,150,243,0.2);\r\n  }\r\n  .cta-lbl { font-size: 12px; font-weight: 600; letter-spacing: 0.08em; text-transform: uppercase; opacity: 0.8; margin-bottom: 8px; }\r\n  .cta-num { font-family: 'Shippori Antique', serif; font-size: clamp(30px, 5vw, 46px); line-height: 1.1; margin-bottom: 16px; }\r\n  .cta-q { font-family: 'Shippori Antique', serif; font-size: 22px; opacity: 0.92; }\r\n\r\n  @keyframes flipIn { from { opacity:0; transform:translateY(-4px); } to { opacity:1; transform:translateY(0); } }\r\n  .flip { animation: flipIn 0.2s ease both; }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n<div class=\"wrapper\">\r\n\r\n  <!-- \u2550\u2550\u2550 CALCULADORA 1 \u2550\u2550\u2550 -->\r\n  <div class=\"calc-section s1\">\r\n\r\n    <div class=\"card\">\r\n      <div class=\"card-title\">SLA Uptime Calculator<\/div>\r\n\r\n      <div class=\"preset-val\" id=\"c1-val-display\">99.9%<\/div>\r\n\r\n      <input type=\"range\" id=\"c1-slider\" min=\"0\" max=\"13\" step=\"1\" value=\"11\">\r\n\r\n      <div class=\"preset-pills\" id=\"c1-pills\"><\/div>\r\n    <\/div>\r\n\r\n    <div class=\"card\">\r\n      <div class=\"tbl-title\" id=\"c1-tbl-title\">Uptime and downtime with 99.9% SLA<\/div>\r\n      <div class=\"tbl-wrap\">\r\n        <table>\r\n          <thead>\r\n            <tr>\r\n              <th>Period<\/th>\r\n              <th>Allowed downtime<\/th>\r\n              <th>Uptime<\/th>\r\n            <\/tr>\r\n          <\/thead>\r\n          <tbody>\r\n            <tr><td>Daily<\/td>     <td id=\"t-day-d\">\u2014<\/td>     <td id=\"t-day-u\">\u2014<\/td><\/tr>\r\n            <tr><td>Weekly<\/td>    <td id=\"t-week-d\">\u2014<\/td>    <td id=\"t-week-u\">\u2014<\/td><\/tr>\r\n            <tr><td>Monthly<\/td>   <td id=\"t-month-d\">\u2014<\/td>   <td id=\"t-month-u\">\u2014<\/td><\/tr>\r\n            <tr><td>Quarterly<\/td> <td id=\"t-quarter-d\">\u2014<\/td> <td id=\"t-quarter-u\">\u2014<\/td><\/tr>\r\n            <tr><td>Yearly<\/td>    <td id=\"t-year-d\">\u2014<\/td>    <td id=\"t-year-u\">\u2014<\/td><\/tr>\r\n          <\/tbody>\r\n        <\/table>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n  <!-- \u2550\u2550\u2550 BRIDGE \u2550\u2550\u2550 -->\r\n  <h2 class=\"bridge\">Want to take your calculation a step further?<\/h2>\r\n\r\n  <!-- \u2550\u2550\u2550 CALCULADORA 2 \u2550\u2550\u2550 -->\r\n  <div class=\"calc-section s2\">\r\n\r\n    <div class=\"card\">\r\n      <div class=\"card-title\">Downtime Cost Calculator<\/div>\r\n      <div class=\"sliders-grid\">\r\n\r\n        <!-- SLA readonly -->\r\n        <div class=\"slider-row\">\r\n          <div class=\"slider-lbl\" style=\"margin-bottom:8px;\">\r\n            <span class=\"lname\">SLA level<\/span>\r\n          <\/div>\r\n          <div class=\"sla-ro\">\r\n            <div>\r\n              <div class=\"sla-ro-lbl\">SLA selected above<\/div>\r\n              <div class=\"sla-ro-note\">Change the value in calculator 1<\/div>\r\n            <\/div>\r\n            <div class=\"sla-ro-val\" id=\"c2-sla-display\">99.9%<\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Revenue -->\r\n        <div class=\"slider-row\">\r\n          <div class=\"slider-lbl\">\r\n            <span class=\"lname\">Monthly revenue<\/span>\r\n            <span class=\"lval\" id=\"d-rev\">$500,000 <small>USD<\/small><\/span>\r\n          <\/div>\r\n          <input type=\"range\" id=\"s-rev\" min=\"10000\" max=\"5000000\" step=\"10000\" value=\"500000\">\r\n          <div class=\"range-ends\"><span>$10K<\/span><span>$5M<\/span><\/div>\r\n        <\/div>\r\n\r\n        <!-- Incidents -->\r\n        <div class=\"slider-row\">\r\n          <div class=\"slider-lbl\">\r\n            <span class=\"lname\">Incidents \/ period<\/span>\r\n            <span class=\"lval\" id=\"d-inc\">5 <small>incidents<\/small><\/span>\r\n          <\/div>\r\n          <input type=\"range\" id=\"s-inc\" min=\"1\" max=\"50\" step=\"1\" value=\"5\">\r\n          <div class=\"range-ends\"><span>1<\/span><span>50<\/span><\/div>\r\n        <\/div>\r\n\r\n        <!-- MTTR -->\r\n        <div class=\"slider-row\">\r\n          <div class=\"slider-lbl\">\r\n            <span class=\"lname\">MTTR<\/span>\r\n            <span class=\"lval\" id=\"d-mttr\">30 <small>min<\/small><\/span>\r\n          <\/div>\r\n          <input type=\"range\" id=\"s-mttr\" min=\"1\" max=\"480\" step=\"1\" value=\"30\">\r\n          <div class=\"range-ends\"><span>1 min<\/span><span>8 hrs<\/span><\/div>\r\n          <div class=\"mttr-note\">Mean Time To Resolve \u2014 average time to resolve an incident<\/div>\r\n        <\/div>\r\n\r\n        <!-- Penalty -->\r\n        <div class=\"slider-row\">\r\n          <div class=\"slider-lbl\">\r\n            <span class=\"lname\">Contractual penalty<\/span>\r\n            <span class=\"lval\" id=\"d-pen\">10 <small>%<\/small><\/span>\r\n          <\/div>\r\n          <input type=\"range\" id=\"s-pen\" min=\"0\" max=\"100\" step=\"1\" value=\"10\">\r\n          <div class=\"range-ends\"><span>0%<\/span><span>100%<\/span><\/div>\r\n        <\/div>\r\n\r\n        <!-- Customers -->\r\n        <div class=\"slider-row\">\r\n          <div class=\"slider-lbl\">\r\n            <span class=\"lname\">Affected customers<\/span>\r\n            <span class=\"lval\" id=\"d-cli\">500 <small>customers<\/small><\/span>\r\n          <\/div>\r\n          <input type=\"range\" id=\"s-cli\" min=\"10\" max=\"100000\" step=\"10\" value=\"500\">\r\n          <div class=\"range-ends\"><span>10<\/span><span>100K<\/span><\/div>\r\n        <\/div>\r\n\r\n        <!-- Revenue per customer -->\r\n        <div class=\"slider-row\">\r\n          <div class=\"slider-lbl\">\r\n            <span class=\"lname\">Monthly revenue per customer<\/span>\r\n            <span class=\"lval\" id=\"d-clr\">$100 <small>USD<\/small><\/span>\r\n          <\/div>\r\n          <input type=\"range\" id=\"s-clr\" min=\"1\" max=\"10000\" step=\"1\" value=\"100\">\r\n          <div class=\"range-ends\"><span>$1<\/span><span>$10K<\/span><\/div>\r\n        <\/div>\r\n\r\n      <\/div>\r\n\r\n      <!-- Period -->\r\n      <div style=\"margin-top:24px;\">\r\n        <div style=\"font-size:12px; font-weight:600; color:var(--muted); text-transform:uppercase; letter-spacing:0.05em; margin-bottom:10px;\">Analysis period<\/div>\r\n        <div class=\"period-tabs\">\r\n          <button class=\"period-tab\"        data-p=\"hour\"    onclick=\"setPeriod(this)\">Hour<\/button>\r\n          <button class=\"period-tab\"        data-p=\"day\"     onclick=\"setPeriod(this)\">Day<\/button>\r\n          <button class=\"period-tab\"        data-p=\"week\"    onclick=\"setPeriod(this)\">Week<\/button>\r\n          <button class=\"period-tab active\" data-p=\"month\"   onclick=\"setPeriod(this)\">Month<\/button>\r\n          <button class=\"period-tab\"        data-p=\"quarter\" onclick=\"setPeriod(this)\">Quarter<\/button>\r\n          <button class=\"period-tab\"        data-p=\"year\"    onclick=\"setPeriod(this)\">Year<\/button>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- Results -->\r\n    <div class=\"card\">\r\n      <div class=\"card-title\">Results for the selected period<\/div>\r\n\r\n      <div class=\"results-grid\">\r\n        <div class=\"rbox neg\">\r\n          <div class=\"rlbl\">Allowed downtime<\/div>\r\n          <div class=\"rval\" id=\"r-allowed\">\u2014<\/div>\r\n          <div class=\"rsub\" id=\"r-allowed-sub\">per SLA<\/div>\r\n        <\/div>\r\n        <div class=\"rbox neu\">\r\n          <div class=\"rlbl\">Real downtime (MTTR \u00d7 incidents)<\/div>\r\n          <div class=\"rval\" id=\"r-real\">\u2014<\/div>\r\n          <div class=\"rsub\" id=\"r-real-sub\">\u2014<\/div>\r\n        <\/div>\r\n        <div class=\"rbox amb\">\r\n          <div class=\"rlbl\">Cost per minute of downtime<\/div>\r\n          <div class=\"rval\" id=\"r-permin\">\u2014<\/div>\r\n          <div class=\"rsub\" id=\"r-permin-sub\">USD \/ minute<\/div>\r\n        <\/div>\r\n        <div class=\"rbox neg\">\r\n          <div class=\"rlbl\">Estimated total loss<\/div>\r\n          <div class=\"rval\" id=\"r-loss\">\u2014<\/div>\r\n          <div class=\"rsub\" id=\"r-loss-sub\">downtime + penalty<\/div>\r\n        <\/div>\r\n        <div class=\"rbox amb\">\r\n          <div class=\"rlbl\">Contractual penalty<\/div>\r\n          <div class=\"rval\" id=\"r-penalty\">\u2014<\/div>\r\n          <div class=\"rsub\" id=\"r-penalty-sub\">\u2014<\/div>\r\n        <\/div>\r\n        <div class=\"rbox pos\">\r\n          <div class=\"rlbl\">Potential savings with 24Cevent<\/div>\r\n          <div class=\"rval\" id=\"r-saving\">\u2014<\/div>\r\n          <div class=\"rsub\">90% reduction in response time<\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"divider\"><\/div>\r\n\r\n      <div class=\"comp-row\">\r\n        <div class=\"comp-head\">\r\n          <span>How much downtime can you afford?<\/span>\r\n          <strong id=\"bl-allowed\">\u2014<\/strong>\r\n        <\/div>\r\n        <div class=\"bar-track\"><div class=\"bar-fill ok\" id=\"b-allowed\" style=\"width:0%\"><\/div><\/div>\r\n      <\/div>\r\n      <div class=\"comp-row\">\r\n        <div class=\"comp-head\">\r\n          <span>How much are incidents actually costing you?<\/span>\r\n          <strong id=\"bl-real\">\u2014<\/strong>\r\n        <\/div>\r\n        <div class=\"bar-track\"><div class=\"bar-fill bad\" id=\"b-real\" style=\"width:0%\"><\/div><\/div>\r\n      <\/div>\r\n      <div class=\"comp-row\">\r\n        <div class=\"comp-head\">\r\n          <span>How risky is breaching your SLA agreement?<\/span>\r\n          <strong id=\"bl-pen\">\u2014<\/strong>\r\n        <\/div>\r\n        <div class=\"bar-track\"><div class=\"bar-fill pen\" id=\"b-pen\" style=\"width:0%\"><\/div><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- CTA -->\r\n    <div class=\"cta-card\">\r\n      <div class=\"cta-lbl\">Your potential loss for the period<\/div>\r\n      <div class=\"cta-num\" id=\"cta-total\">\u2014<\/div>\r\n      <div class=\"cta-q\">Are you willing to risk that?<\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n\/\/ \u2500\u2500 Presets \u2500\u2500\r\nvar PRESETS = [\r\n  { lbl: '50%',     v: 50000 },\r\n  { lbl: '55%',     v: 55000 },\r\n  { lbl: '60%',     v: 60000 },\r\n  { lbl: '65%',     v: 65000 },\r\n  { lbl: '70%',     v: 70000 },\r\n  { lbl: '75%',     v: 75000 },\r\n  { lbl: '80%',     v: 80000 },\r\n  { lbl: '85%',     v: 85000 },\r\n  { lbl: '90%',     v: 90000 },\r\n  { lbl: '95%',     v: 95000 },\r\n  { lbl: '99%',     v: 99000 },\r\n  { lbl: '99.9%',   v: 99900 },\r\n  { lbl: '99.99%',  v: 99990 },\r\n  { lbl: '99.999%', v: 99999 }\r\n];\r\n\r\nvar currentPresetIdx = 11; \/\/ 99.9% default\r\nvar currentPeriod = 'month';\r\n\r\nvar PERIOD_MINS  = { hour:60, day:1440, week:10080, month:43200, quarter:129600, year:525600 };\r\nvar PERIOD_LABEL = { hour:'hour', day:'day', week:'week', month:'month', quarter:'quarter', year:'year' };\r\n\r\n\/\/ \u2500\u2500 Helpers \u2500\u2500\r\nfunction fmtSecs(s) {\r\n  s = Math.round(s);\r\n  if (s <= 0) return '0 seconds';\r\n  var d = Math.floor(s\/86400), h = Math.floor((s%86400)\/3600),\r\n      m = Math.floor((s%3600)\/60), sec = s%60, p = [];\r\n  if (d)   p.push(d   + (d===1   ? ' day'     : ' days'));\r\n  if (h)   p.push(h   + (h===1   ? ' hour'    : ' hours'));\r\n  if (m)   p.push(m   + (m===1   ? ' minute'  : ' minutes'));\r\n  if (sec) p.push(sec + (sec===1 ? ' second' : ' seconds'));\r\n  return p.join(' ') || '0 seconds';\r\n}\r\nfunction fmtMins(m)  { return fmtSecs(m * 60); }\r\nfunction fmtUSD(n)   { return '$' + n.toLocaleString('en-US', {minimumFractionDigits:2, maximumFractionDigits:2}) + ' USD'; }\r\n\r\nfunction anim(id) {\r\n  var e = document.getElementById(id);\r\n  if (!e) return;\r\n  e.classList.remove('flip'); void e.offsetWidth; e.classList.add('flip');\r\n}\r\n\r\n\/\/ \u2500\u2500 Build pills \u2500\u2500\r\nvar pillsWrap = document.getElementById('c1-pills');\r\nPRESETS.forEach(function(p, i) {\r\n  var btn = document.createElement('button');\r\n  btn.className = 'pill' + (i === currentPresetIdx ? ' active' : '');\r\n  btn.textContent = p.lbl;\r\n  btn.setAttribute('data-i', i);\r\n  btn.onclick = function() { setPreset(i); };\r\n  pillsWrap.appendChild(btn);\r\n});\r\n\r\n\/\/ \u2500\u2500 Apply preset \u2500\u2500\r\nfunction setPreset(idx) {\r\n  currentPresetIdx = idx;\r\n  var p = PRESETS[idx];\r\n\r\n  document.getElementById('c1-slider').value = idx;\r\n  document.getElementById('c1-val-display').textContent = p.lbl;\r\n\r\n  document.querySelectorAll('.pill').forEach(function(el, i) {\r\n    el.classList.toggle('active', i === idx);\r\n  });\r\n\r\n  updateTable(p.v);\r\n  updateCalc2(p.v);\r\n}\r\n\r\n\/\/ \u2500\u2500 Slider event \u2500\u2500\r\ndocument.getElementById('c1-slider').addEventListener('input', function() {\r\n  setPreset(parseInt(this.value, 10));\r\n});\r\n\r\n\/\/ \u2500\u2500 Update table \u2500\u2500\r\nfunction updateTable(slaInt) {\r\n  var sla = slaInt \/ 100000;\r\n  var down = 1 - sla;\r\n  var lbl = PRESETS[currentPresetIdx].lbl;\r\n\r\n  document.getElementById('c1-tbl-title').textContent =\r\n    'Uptime and downtime with ' + lbl + ' SLA';\r\n\r\n  var rows = [\r\n    { key:'day',     mins:1440   },\r\n    { key:'week',    mins:10080  },\r\n    { key:'month',   mins:43200  },\r\n    { key:'quarter', mins:129600 },\r\n    { key:'year',    mins:525600 }\r\n  ];\r\n\r\n  rows.forEach(function(r) {\r\n    document.getElementById('t-' + r.key + '-d').textContent = fmtMins(r.mins * down);\r\n    document.getElementById('t-' + r.key + '-u').textContent = fmtMins(r.mins * sla);\r\n  });\r\n}\r\n\r\n\/\/ \u2500\u2500 Period \u2500\u2500\r\nfunction setPeriod(btn) {\r\n  document.querySelectorAll('.period-tab').forEach(function(b) { b.classList.remove('active'); });\r\n  btn.classList.add('active');\r\n  currentPeriod = btn.getAttribute('data-p');\r\n  updateCalc2(PRESETS[currentPresetIdx].v);\r\n}\r\n\r\n\/\/ \u2500\u2500 Update calc 2 \u2500\u2500\r\nfunction updateCalc2(slaInt) {\r\n  if (slaInt === undefined) slaInt = PRESETS[currentPresetIdx].v;\r\n\r\n  var sla     = slaInt \/ 100000;\r\n  var rev     = +document.getElementById('s-rev').value;\r\n  var inc     = +document.getElementById('s-inc').value;\r\n  var mttr    = +document.getElementById('s-mttr').value;\r\n  var penPct  = +document.getElementById('s-pen').value;\r\n  var cli     = +document.getElementById('s-cli').value;\r\n  var clr     = +document.getElementById('s-clr').value;\r\n  var pMins   = PERIOD_MINS[currentPeriod];\r\n  var pLabel  = PERIOD_LABEL[currentPeriod];\r\n\r\n  \/\/ Update display labels\r\n  document.getElementById('c2-sla-display').textContent = PRESETS[currentPresetIdx].lbl;\r\n  document.getElementById('d-rev').innerHTML  = '$' + rev.toLocaleString('en-US') + ' <small>USD<\/small>';\r\n  document.getElementById('d-inc').innerHTML  = inc + ' <small>incident' + (inc>1?'s':'') + '<\/small>';\r\n  document.getElementById('d-mttr').innerHTML = mttr + ' <small>min<\/small>';\r\n  document.getElementById('d-pen').innerHTML  = penPct + ' <small>%<\/small>';\r\n  document.getElementById('d-cli').innerHTML  = cli.toLocaleString('en-US') + ' <small>customer' + (cli>1?'s':'') + '<\/small>';\r\n  document.getElementById('d-clr').innerHTML  = '$' + clr.toLocaleString('en-US') + ' <small>USD<\/small>';\r\n\r\n  var allowedMins = pMins * (1 - sla);\r\n  var realMins    = inc * mttr;\r\n  var revPerMin   = rev \/ 43200;\r\n  var dtCost      = realMins * revPerMin;\r\n  var penAmt      = dtCost * (penPct \/ 100);\r\n  var totalLoss   = dtCost + penAmt;\r\n  var newDt       = inc * (mttr * 0.1);\r\n  var newCost     = newDt * revPerMin;\r\n  var saving      = Math.max(0, totalLoss - (newCost + newCost * penPct \/ 100));\r\n  var breached    = realMins > allowedMins;\r\n\r\n  var ids = ['r-allowed','r-real','r-permin','r-loss','r-penalty','r-saving','cta-total'];\r\n  ids.forEach(anim);\r\n\r\n  document.getElementById('r-allowed').textContent     = fmtMins(allowedMins);\r\n  document.getElementById('r-allowed-sub').textContent = 'Allowed by SLA per ' + pLabel;\r\n  document.getElementById('r-real').textContent        = fmtMins(realMins);\r\n  document.getElementById('r-real-sub').textContent    = breached ? '\u26a0\ufe0f SLA breached' : '\u2705 SLA met';\r\n  document.getElementById('r-permin').textContent      = fmtUSD(revPerMin);\r\n  document.getElementById('r-permin-sub').textContent  = 'per minute of downtime \u00b7 ' + pLabel;\r\n  document.getElementById('r-loss').textContent        = fmtUSD(totalLoss);\r\n  document.getElementById('r-loss-sub').textContent    = 'total loss per ' + pLabel;\r\n  document.getElementById('r-penalty').textContent     = fmtUSD(penAmt);\r\n  document.getElementById('r-penalty-sub').textContent = penPct + '% penalty \u00b7 ' + pLabel;\r\n  document.getElementById('r-saving').textContent      = fmtUSD(saving);\r\n  document.getElementById('cta-total').textContent     = fmtUSD(totalLoss);\r\n\r\n  var maxRef = Math.max(allowedMins, realMins, 1);\r\n  document.getElementById('b-allowed').style.width = Math.min(98, allowedMins\/maxRef*100) + '%';\r\n  document.getElementById('b-real').style.width    = Math.min(98, realMins\/maxRef*100) + '%';\r\n  document.getElementById('b-pen').style.width     = Math.min(98, penPct) + '%';\r\n  document.getElementById('bl-allowed').textContent = fmtMins(allowedMins);\r\n  document.getElementById('bl-real').textContent    = fmtMins(realMins);\r\n  document.getElementById('bl-pen').textContent     = penPct + '%';\r\n}\r\n\r\n\/\/ \u2500\u2500 Slider listeners for calc2 \u2500\u2500\r\n['s-rev','s-inc','s-mttr','s-pen','s-cli','s-clr'].forEach(function(id) {\r\n  document.getElementById(id).addEventListener('input', function() {\r\n    updateCalc2(PRESETS[currentPresetIdx].v);\r\n  });\r\n});\r\n\r\n\/\/ \u2500\u2500 Init \u2500\u2500\r\nsetPreset(11);\r\n<\/script>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3654d5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3654d5d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-785a868\" data-id=\"785a868\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e2ad484 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2ad484\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3698285\" data-id=\"3698285\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f7ac2d elementor-widget elementor-widget-heading\" data-id=\"3f7ac2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is SLA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a043e18 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a043e18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">and how is downtime calculated?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9736229 elementor-widget elementor-widget-heading\" data-id=\"9736229\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">A Service Level Agreement (SLA) defines the minimum percentage of time a system must be available. An SLA of 99.9% sounds high, but it is equivalent to almost 9 hours of downtime per year. \n<br><br>The calculation considers four key factors: the percentage of SLA committed, your company's billing (which determines the cost per minute), the MTTR (mean time to resolution) and the number of incidents in the period analyzed.  <br><br>In addition, contractual penalties for non-compliance can multiply the economic impact.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-062c360\" data-id=\"062c360\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2776c3d elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2776c3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why is it important?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d96f2d3 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d96f2d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Define service expectations<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Allows measurement of operating performance<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Directly impacts user experience<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Helps prioritize improvements<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c7bedf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c7bedf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-674df8f\" data-id=\"674df8f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97ebf69 elementor-widget elementor-widget-html\" data-id=\"97ebf69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sla-nines-widget\">\r\n  <!-- Google Fonts -->\r\n  <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Shippori+Antique&family=Albert+Sans:wght@400;500;600&display=swap\" rel=\"stylesheet\">\r\n\r\n  <style>\r\n    .sla-nines-widget <span>\r\n      --primary: #2ea6c6;\r\n      --primary-dark: #1f8aa5;\r\n      --primary-light: #e6f6fb;\r\n      --border: #e3edf3;\r\n      --text: #1f2d3d;\r\n      --muted: #6b7c8f;\r\n      --white: #ffffff;\r\n      --green-light: #e8f5e9;\r\n      --green: #2e7d32;\r\n\r\n      max-width: 900px;\r\n      margin: 0 auto;\r\n      font-family: 'Albert Sans', sans-serif;\r\n    <\/span>\r\n\r\n    .sla-nines-card <span>\r\n      background: var(--white);\r\n      border: 1px solid var(--border);\r\n      border-radius: 12px;\r\n      padding: 24px 28px;\r\n    <\/span>\r\n\r\n    .sla-nines-title <span>\r\n      font-family: 'Shippori Antique', serif;\r\n      font-size: 20px;\r\n      color: var(--primary-dark);\r\n      margin-bottom: 8px;\r\n    <\/span>\r\n\r\n    .sla-nines-subtitle <span>\r\n      font-size: 16px;\r\n      color: var(--muted);\r\n      margin-bottom: 20px;\r\n    <\/span>\r\n\r\n    .sla-table-wrap <span>\r\n      overflow-x: auto;\r\n    <\/span>\r\n\r\n    .sla-nines-table <span>\r\n      width: 100%;\r\n      border-collapse: collapse;\r\n      font-size: 16px;\r\n    <\/span>\r\n\r\n    .sla-nines-table thead th <span>\r\n      background: var(--primary-light);\r\n      color: var(--primary-dark);\r\n      font-family: 'Shippori Antique', serif;\r\n      font-size: 14px;\r\n      padding: 12px;\r\n      text-align: left;\r\n      border-bottom: 2px solid #cfeaf3;\r\n    <\/span>\r\n\r\n    .sla-nines-table tbody td <span>\r\n      padding: 12px;\r\n      border-bottom: 1px solid var(--border);\r\n      color: var(--text);\r\n    <\/span>\r\n\r\n    .sla-nines-table tbody tr:hover <span>\r\n      background: #f7fbfd;\r\n    <\/span>\r\n\r\n    .sla-nines-table tbody tr.highlight <span>\r\n      background: var(--green-light);\r\n    <\/span>\r\n\r\n    .sla-nines-table tbody tr.highlight td <span>\r\n      color: var(--green);\r\n      font-weight: 600;\r\n    <\/span>\r\n\r\n    .nines-badge <span>\r\n      display: inline-block;\r\n      font-size: 11px;\r\n      font-weight: 600;\r\n      padding: 3px 8px;\r\n      border-radius: 20px;\r\n      margin-left: 6px;\r\n      background: #e3f2fd;\r\n      color: #1976d2;\r\n    <\/span>\r\n\r\n    .sla-nines-note <span>\r\n      margin-top: 16px;\r\n      font-size: 14px;\r\n      color: var(--muted);\r\n      line-height: 1.5;\r\n    <\/span>\r\n\r\n    @media (max-width: 640px) {\r\n      .sla-nines-card <span>\r\n        padding: 20px;\r\n      <\/span>\r\n\r\n      .sla-nines-title <span>\r\n        font-size: 18px;\r\n      <\/span>\r\n\r\n      .sla-nines-table <span>\r\n        font-size: 14px;\r\n      <\/span>\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"sla-nines-card\">\r\n    <div class=\"sla-nines-title\">Rule of 9s<\/div>\r\n    <div class=\"sla-nines-subtitle\">\r\n  Convert your SLA to real-time allowed downtime.\r\n    <\/div>\r\n\r\n    <div class=\"sla-table-wrap\">\r\n      <table class=\"sla-nines-table\">\r\n        <thead>\r\n          <tr>\r\n            <th>SLA<\/th>\r\n            <th>New<\/th>\r\n            <th>Downtime \/ year<\/th>\r\n            <th>Downtime per month<\/th>\r\n            <th>Downtime per week<\/th>\r\n          <\/tr>\r\n        <\/thead>\r\n        <tbody>\r\n          <tr>\r\n            <td>99%<\/td>\r\n            <td>2 nines <span class=\"nines-badge\">99<\/span><\/td>\r\n            <td>87h 39m<\/td>\r\n            <td>7h 18m<\/td>\r\n            <td>1h 40m<\/td>\r\n          <\/tr>\r\n          <tr class=\"highlight\">\r\n            <td>99.9%<\/td>\r\n            <td>3 nines <span class=\"nines-badge\">999<\/span><\/td>\r\n            <td>8h 45m<\/td>\r\n            <td>43m 49s<\/td>\r\n            <td>10m 4s<\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td>99.95%<\/td>\r\n            <td>3.5 nines <span class=\"nines-badge\">9995<\/span><\/td>\r\n            <td>4h 22m<\/td>\r\n            <td>21m 54s<\/td>\r\n            <td>5m 2s<\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td>99.99%<\/td>\r\n            <td>4 nines <span class=\"nines-badge\">9999<\/span><\/td>\r\n            <td>52m 35s<\/td>\r\n            <td>4m 23s<\/td>\r\n            <td>1m<\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td>99.999%<\/td>\r\n            <td>5 nines <span class=\"nines-badge\">99999<\/span><\/td>\r\n            <td>5m 15s<\/td>\r\n            <td>26s<\/td>\r\n            <td>6s<\/td>\r\n          <\/tr>\r\n        <\/tbody>\r\n      <\/table>\r\n    <\/div>\r\n\r\n    <div class=\"sla-nines-note\">\r\n  The more \u201c9s\u201d your SLA has, the lower the allowed downtime and the higher the operational requirements.\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a41d3f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a41d3f1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54daa40\" data-id=\"54daa40\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d7693f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d7693f4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-15d8cc2\" data-id=\"15d8cc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd89591 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"dd89591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A fall<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37f620d elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"37f620d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">is not just a number<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8e2848c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e2848c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3aec56f\" data-id=\"3aec56f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e741986 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"e741986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-flag\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c5448d elementor-widget elementor-widget-heading\" data-id=\"5c5448d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">In e-commerce<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaf2d0b elementor-widget elementor-widget-heading\" data-id=\"aaf2d0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u2192 lost sales<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-6b62810\" data-id=\"6b62810\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf7b444 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"bf7b444\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-flag\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ece282 elementor-widget elementor-widget-heading\" data-id=\"3ece282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">In health<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a254fcb elementor-widget elementor-widget-heading\" data-id=\"a254fcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u2192 close attention<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-5df0411\" data-id=\"5df0411\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c7ad4c4 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"c7ad4c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-flag\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-073d34c elementor-widget elementor-widget-heading\" data-id=\"073d34c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">In banking<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e0ff97 elementor-widget elementor-widget-heading\" data-id=\"7e0ff97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u2192 failed transactions<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-f08d487\" data-id=\"f08d487\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-144fd17 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"144fd17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-flag\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32b4f66 elementor-widget elementor-widget-heading\" data-id=\"32b4f66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">In internal operations<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf03f9a elementor-widget elementor-widget-heading\" data-id=\"cf03f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u2192 manual processes<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a0401a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a0401a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9c95b6f\" data-id=\"9c95b6f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-161ec3e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"161ec3e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9c81264\" data-id=\"9c81264\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98eba1e elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"98eba1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to improve your SLA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37058fa elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"37058fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">in practice<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3e38a1a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e38a1a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3759aaa\" data-id=\"3759aaa\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53f5a82 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"53f5a82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-lightbulb\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45b9654 elementor-widget elementor-widget-heading\" data-id=\"45b9654\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Detect incidents before the user does<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-7071089\" data-id=\"7071089\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fd12aa elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2fd12aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-lightbulb\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f57b2e elementor-widget elementor-widget-heading\" data-id=\"2f57b2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Automatic notification of critical events<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-718739f\" data-id=\"718739f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5603670 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5603670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-lightbulb\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f729dc2 elementor-widget elementor-widget-heading\" data-id=\"f729dc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Reduce response times (MTTA)<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-659f6a8\" data-id=\"659f6a8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d72c71 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7d72c71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-lightbulb\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37d9e5b elementor-widget elementor-widget-heading\" data-id=\"37d9e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Automate actions and escalation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b70f8b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b70f8b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46ea837\" data-id=\"46ea837\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-884f152 elementor-widget elementor-widget-heading\" data-id=\"884f152\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The SLA improves <b>when you improve your operations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3906ae0 elementor-widget elementor-widget-heading\" data-id=\"3906ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Reducing detection, response and resolution times has a direct impact on your SLA and business continuity.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-624e468 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"624e468\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-fast-scroll=\"24cevent_contacto\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d00df83\" data-id=\"d00df83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4af941c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4af941c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-409d458\" data-id=\"409d458\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6190552 elementor-widget elementor-widget-heading\" data-id=\"6190552\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4063f23 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"4063f23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-4063f23\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"4063f23\" data-accordion-type=\"toggle\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-does-a-999-sla-mean\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-6751\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h5 class=\"eael-accordion-tab-title\">What does a 99.9% SLA mean?<\/h5><\/div><div id=\"elementor-tab-content-6751\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"what-does-a-999-sla-mean\"><p>An SLA of 99.9% (three nines) allows a maximum of 8 hours 45 minutes of downtime per year, 43 minutes 49 seconds per month, or 10 minutes 4 seconds per week. This is the most common standard for cloud services and enterprise applications. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-much-downtime-does-a-9999-sla-allow\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-6752\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h5 class=\"eael-accordion-tab-title\">How much downtime does a 99.99% SLA allow?<\/h5><\/div><div id=\"elementor-tab-content-6752\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"how-much-downtime-does-a-9999-sla-allow\"><p>An SLA of 99.99% (four nines) allows only 52 minutes 35 seconds of downtime per year, 4 minutes 23 seconds per month, or approximately 1 minute per week. Requires redundant infrastructure and automatic incident response. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-is-the-downtime-cost-calculated\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-6753\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h5 class=\"eael-accordion-tab-title\">How is the downtime cost calculated?<\/h5><\/div><div id=\"elementor-tab-content-6753\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"how-is-the-downtime-cost-calculated\"><p>Cost per minute = Monthly billing \u00f7 (30 days \u00d7 24 hours \u00d7 60 minutes). It is then multiplied by the actual minutes of inactivity (MTTR \u00d7 number of incidents) and the contractual penalty is added if applicable. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-is-mttr-and-why-does-it-matter-for-sla\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-6754\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><h5 class=\"eael-accordion-tab-title\">What is MTTR and why does it matter for SLA?<\/h5><\/div><div id=\"elementor-tab-content-6754\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"what-is-mttr-and-why-does-it-matter-for-sla\"><p>MTTR (Mean Time To Resolve) is the average time it takes your team to resolve an incident from the time it is detected. It is the main factor that determines whether you meet or break your SLA. Reducing MTTR with automation can be the difference between meeting 99.9% or dropping to 99.5%.  <\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cdefe35 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cdefe35\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-fast-scroll=\"24cevent_contacto\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ddd740\" data-id=\"2ddd740\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e4c52b elementor-widget elementor-widget-heading\" data-id=\"7e4c52b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Improve your SLA<br \/>without expanding your team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1854b46 elementor-widget elementor-widget-heading\" data-id=\"1854b46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Discover how to automate the management of alerts and incidents in your operation.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7905ad7 elementor-align-left elementor-widget__width-auto elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"7905ad7\" data-element_type=\"widget\" data-e-type=\"widget\" data-fast-goal=\"boton-empezar-ahora\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.24cevent.com\/#\/register\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start now for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c1a418 elementor-align-left elementor-widget__width-auto elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"3c1a418\" data-element_type=\"widget\" data-e-type=\"widget\" data-fast-goal=\"boton-ver-en-accion\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/24cevent.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9183b27 elementor-widget elementor-widget-heading\" data-id=\"9183b27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u2713 No credit card required \u00b7 Ready in 1\u20132 hours<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FREE Resource SLA Calculator Find out your level of availability, how much time you can fail per month and how that affects your operation. SLA Calculator \u2014 Downtime and Cost of Downtime | 24Cevent SLA Uptime Calculator 99.9% Uptime and downtime with 99.9% SLA Period Allowed downtime Uptime Daily \u2014 \u2014 Weekly \u2014 \u2014 Monthly [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-5968","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/pages\/5968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/comments?post=5968"}],"version-history":[{"count":15,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/pages\/5968\/revisions"}],"predecessor-version":[{"id":7346,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/pages\/5968\/revisions\/7346"}],"wp:attachment":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/media?parent=5968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}