{"id":3224,"date":"2023-06-07T17:59:19","date_gmt":"2023-06-07T20:59:19","guid":{"rendered":"https:\/\/24cevent.com\/sin-categorizar\/notifying-dynatrace-alarms-by-telephone-calls\/"},"modified":"2026-03-20T16:38:29","modified_gmt":"2026-03-20T19:38:29","slug":"alarmas-dynatrace-por-llamadas-telefonicas","status":"publish","type":"post","link":"https:\/\/24cevent.com\/en\/alarmas-dynatrace-por-llamadas-telefonicas\/","title":{"rendered":"How to achieve dynatrace alarm notification by phone calls"},"content":{"rendered":"\n
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Dynatrace is one of the leading Application Performance Monitors (APM) on the market<\/a>, capable of intercepting all the traffic of your applications, to detect performance problems and indicate specifically when and why an error occurred, even at the level of code and database queries. <\/p>\n\n

In this article, we show you how to improve incident response by getting your Dynatrace alarms notified by phone calls using 24Cevent software. <\/p>\n\n

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Improve your incident response times <\/h2>\n\n

One of Dynatrace’s key features is its ability to generate real-time alarms when system problems are detected. These alarms are sent through various channels, such as email, SMS or webhooks, however, phone calls are not natively available. Not having an automatic telephone call system means that any critical incident detected during non-business hours will not be attended to until the beginning of the next working day. <\/p>\n\n

If we want to improve platform uptime and customer experience, improving response times and reducing MTTR (mean time to repair) is one of the most important indicators to achieve this. <\/p>\n\n

Automatic notifications by phone call play 2 critical roles in this process: <\/p>\n\n

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  1. Reduce MTTA (mean time to acknowledge), where by having a predefined decision matrix, the time from when an incident is detected until the person in charge is notified is reduced to a couple of seconds. <\/li>\n\n\n\n
  2. Reduce MTTR by being able to have 24×7 support shifts in case of events. <\/li>\n<\/ol>\n\n
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    Configure Dynatrace integration<\/h2>\n\n

    As a prerequisite, you must have an account created in 24Cevent<\/a>, the platform that will perform the automatic 24×7 notification of dynatrace alarms by phone calls. There must also be TCP communication between the Dynatrace source and the 24Cevent destination.<\/p>\n\n

    First, in 24Cevent, log in with your credentials and go to the “Integrations” section. There you should click on “Add integration”, and you will see a mini manual on how to correctly connect your integration.<\/p>\n\n

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    After you have done this step, go immediately to Dynatrace.
    To configure Dynatrace, once you are logged in, go to Settings –> Integrations –> Problem Notifications.

    Then select the “Add notification” box.<\/p>\n\n

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    Once in the menu for creating the new notification rule, select “Notification Type”, “Custom integration”. Then name the new rule in the “Display name” box. <\/p>\n\n

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    NOTE: To name a notification rule in Dynatrace the following format (recommendation) should be followed: Destination Tool – Alerting Profile Name – 24c Service. For example, 24c – Default – dynatrace_poc_service <\/strong><\/p>\n<\/blockquote>\n\n

    In the “Webhook URL” box, the following endpoint created in the integration must be assigned. Of the buttons below, only enable the “call webhook if problem is closed” button. <\/p>\n\n

    https://app.24cevent.com\/proxy\/forwarder\/json\/?access_token=mbHwdWnlbQh5Xjxu09poeFSgTbHTLs&channel=57abe038374620c2875ebf62ae2027cca5463f25c722be4435fa7eb7c8f456d0&no_receiver<\/code><\/pre>\n\n
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    Once we get to the part of adding the Custom Payload, we must complete the following information:<\/p>\n\n
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    {\n  \"State\":\"{State}\",\n  \"PID\":\"{PID}\",\n  \"ProblemTitle\":\"{ProblemTitle}\",\n  \"ProblemSeverity\":\"{ProblemSeverity}\",\n  \"ProblemImpact\":\"{ProblemImpact}\",\n  \"ImpactedEntity\":\"{ImpactedEntity}\",\n  \"ImpactedEntityNames\":\"{ImpactedEntityNames}\",\n  \"ProblemURL\":\"{ProblemURL}\",\n  \"ProblemDetailsText\":\"{ProblemDetailsText}\",\n  \"ProblemDetailsJSONv2\":{ProblemDetailsJSONv2},\n  \"Resolutor\":\"dynatrace_poc_service\",\n  \"ManagementZone\":\"all\",\n  \"AlertType\":\"{State}{ProblemSeverity}\",\n  \"Message\":\"Dynatrace notifica la alerta: {ImpactedEntity}\",\n  \"ExternalId\":\"{PID}\",\n  \"CustomSubject\":\"Alerta Urgente\",\n  \"Tags\":\"{Tags}\",\n  \"NamesOfImpactedEntities\":\"{NamesOfImpactedEntities}\"\n}<\/code><\/pre>\n\n
    NOTE: Where we have to manually fill in the following fields:<\/strong><\/p>\n\n