{"id":5260,"date":"2026-03-30T12:15:52","date_gmt":"2026-03-30T15:15:52","guid":{"rendered":"https:\/\/24cevent.com\/como-notificar-alarmas-de-datadog-por-llamada-telefonica\/"},"modified":"2026-04-29T11:40:41","modified_gmt":"2026-04-29T14:40:41","slug":"como-notificar-alarmas-de-datadog-por-llamada-telefonica","status":"publish","type":"post","link":"https:\/\/24cevent.com\/en\/como-notificar-alarmas-de-datadog-por-llamada-telefonica\/","title":{"rendered":"How to notify Datadog alarms by phone call?"},"content":{"rendered":"\n<p>Datadog is one of the most comprehensive observability platforms available today.<\/p>\n\n<p>Allows:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>monitor infrastructure<\/li>\n\n\n\n<li>analyze metrics, logs and traces<\/li>\n\n\n\n<li>detect anomalies<\/li>\n\n\n\n<li>generate real-time alerts<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 is a very powerful tool to understand what is going on in your systems.<\/p>\n\n<p>And that is precisely why many operations rely on Datadog to detect critical problems.<\/p>\n\n<p>But in practice, a fairly common scenario appears:<\/p>\n\n<p><strong>the alert is there&#8230; but the reaction is not always immediate<\/strong><\/p>\n\n<p>Especially when:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>there are many alerts at the same time<\/li>\n\n\n\n<li>the equipment is distributed<\/li>\n\n\n\n<li>occurs after hours<\/li>\n\n\n\n<li>notifications are lost among other channels<\/li>\n<\/ul>\n\n<p>Here the challenge is no longer one of visibility.<\/p>\n\n<p>It is responsive.<\/p>\n\n<h1 class=\"wp-block-heading\">In simple<\/h1>\n\n<p>Datadog detects and alerts very well.<\/p>\n\n<p>But if you want to improve reaction times, you need to secure something key:<\/p>\n\n<p>\ud83d\udc49 <strong>that the alert comes in a way that actually activates someone.<\/strong><\/p>\n\n<p>And that&#8217;s where phone calls become relevant.<\/p>\n\n<h1 class=\"wp-block-heading\">Why complement Datadog with calls?<\/h1>\n\n<p>Datadog allows notification by:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>email<\/li>\n\n\n\n<li>Slack<\/li>\n\n\n\n<li>webhooks<\/li>\n\n\n\n<li>integrations with different tools<\/li>\n<\/ul>\n\n<p>This works very well for daily operation.<\/p>\n\n<p>But when the alert is critical, there is a risk:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>the message is lost<\/li>\n\n\n\n<li>not checked in time<\/li>\n\n\n\n<li>is diluted among other notifications<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 and the incident continues to progress.<\/p>\n\n<p>Phone calls change that dynamic:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>interrupt<\/li>\n\n\n\n<li>are difficult to ignore<\/li>\n\n\n\n<li>generate real urgency<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 <strong>force a reaction<\/strong><\/p>\n\n<h1 class=\"wp-block-heading\">Direct impact on operations<\/h1>\n\n<p>Adding phone calls about Datadog alerts allows:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>reduce MTTA (recognition time)<\/li>\n\n\n\n<li>improve response times<\/li>\n\n\n\n<li>ensure that someone takes the incident<\/li>\n\n\n\n<li>reduce the impact on users or business<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 especially in critical incidents<\/p>\n\n<h1 class=\"wp-block-heading\">When does it make sense to use calls?<\/h1>\n\n<p>Not all alerts should be converted into calls.<\/p>\n\n<p>The correct usage is in:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>critical incidents (P1 \/ P2)<\/li>\n\n\n\n<li>main service failures<\/li>\n\n\n\n<li>problems directly affecting the customer<\/li>\n\n\n\n<li>after-hours events<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 <strong>prioritizing well is what makes it work.<\/strong><\/p>\n\n<h1 class=\"wp-block-heading\">How integration works<\/h1>\n\n<p>The general flow is simple:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Datadog detects an event<\/li>\n\n\n\n<li>A monitor (alert) is generated<\/li>\n\n\n\n<li>Sent to a webhook<\/li>\n\n\n\n<li>that webhook triggers a phone call<\/li>\n<\/ol>\n\n<p>During the call you can:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>indicate the incident<\/li>\n\n\n\n<li>provide context<\/li>\n\n\n\n<li>define criticality<\/li>\n\n\n\n<li>allow confirmation<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 transform an alert into immediate action<\/p>\n\n<h1 class=\"wp-block-heading\">How to configure it (overview)<\/h1>\n\n<p>Datadog allows easy integration by means of:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Webhooks<\/li>\n\n\n\n<li>API<\/li>\n\n\n\n<li>customized integrations<\/li>\n<\/ul>\n\n<p>The typical flow is:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Create a monitor in Datadog<\/li>\n\n\n\n<li>Configure the alert message<\/li>\n\n\n\n<li>add a webhook as a notification channel<\/li>\n\n\n\n<li>send the information to an external system<\/li>\n\n\n\n<li>that system executes the call<\/li>\n<\/ol>\n\n<p>\ud83d\udc49 is flexible and quick to implement<\/p>\n\n<h1 class=\"wp-block-heading\">Example of basic configuration<\/h1>\n\n<p>Inside Datadog:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>create or edit a monitor<\/li>\n\n\n\n<li>go to the notifications section<\/li>\n\n\n\n<li>add a webhook<\/li>\n\n\n\n<li>set the URL of the external system<\/li>\n<\/ul>\n\n<p>You can include variables such as:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>name of service<\/li>\n\n\n\n<li>state<\/li>\n\n\n\n<li>severity<\/li>\n\n\n\n<li>personalized message<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 this allows to generate much clearer and actionable calls.<\/p>\n\n<h1 class=\"wp-block-heading\">Key best practices<\/h1>\n\n<p>For this model to work well:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>do not use calls for all alerts<\/li>\n\n\n\n<li>clearly define criticality levels<\/li>\n\n\n\n<li>combine with automatic scaling<\/li>\n\n\n\n<li>ensure that there is a shift manager<\/li>\n\n\n\n<li>include useful context in the message<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 <strong>the call should generate action, not saturation.<\/strong><\/p>\n\n<h1 class=\"wp-block-heading\">A simple example<\/h1>\n\n<p><strong>No-call scenario<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Datadog detects a problem<\/li>\n\n\n\n<li>send alert by Slack or email<\/li>\n\n\n\n<li>no one responds in time<\/li>\n<\/ul>\n\n<p>Result: delayed reaction<\/p>\n\n<p><strong>Scenario with calls<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Datadog detects the problem<\/li>\n\n\n\n<li>is executed called<\/li>\n\n\n\n<li>someone responds immediately<\/li>\n<\/ul>\n\n<p>Result: fast reaction and lower impact<\/p>\n\n<h1 class=\"wp-block-heading\">Something important<\/h1>\n\n<p>This does not replace Datadog.<\/p>\n\n<p>It enhances it.<\/p>\n\n<p>Datadog continues to be in charge of:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>see<\/li>\n\n\n\n<li>detect<\/li>\n\n\n\n<li>alert<\/li>\n<\/ul>\n\n<p>The calls add up:<\/p>\n\n<p>\ud83d\udc49 <strong>real responsiveness at the right time<\/strong>.<\/p>\n\n<h1 class=\"wp-block-heading\">What changes in practice<\/h1>\n\n<p>When you implement calls over Datadog alerts:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>decrease recognition times<\/li>\n\n\n\n<li>increases the probability of response<\/li>\n\n\n\n<li>the impact of critical incidents is reduced<\/li>\n\n\n\n<li>improves team coordination<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 operation becomes much more reliable.<\/p>\n\n<p>If you are using Datadog today and feel that some critical alerts are not always addressed in a timely manner, probably the next step is not to change tools, but to improve how those alerts are delivered.<\/p>\n\n<p>\ud83d\udc49 <strong>24Cevent allows you to integrate with Datadog to transform alerts into automated phone calls, ensuring effective notification, confirmation of attention and escalation when necessary.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Datadog is a very powerful tool for understanding what is going on in your systems. And precisely for this reason, many operations rely on Datadog to detect critical problems. But in practice, a common scenario arises: the alert exists&#8230; but the reaction is not always immediate.  <\/p>\n","protected":false},"author":3,"featured_media":5156,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[156],"tags":[368,367,366,369],"class_list":["post-5260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-phone-call-alerts","tag-datadog-alarms","tag-datadog-alarms-per-call","tag-datadog-by-phone-call","tag-datadog-phone-call"],"_links":{"self":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/posts\/5260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/comments?post=5260"}],"version-history":[{"count":1,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/posts\/5260\/revisions"}],"predecessor-version":[{"id":5261,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/posts\/5260\/revisions\/5261"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/media\/5156"}],"wp:attachment":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/media?parent=5260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/categories?post=5260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/tags?post=5260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}