{"id":6294,"date":"2026-05-22T12:41:20","date_gmt":"2026-05-22T15:41:20","guid":{"rendered":"https:\/\/24cevent.com\/quien-monitorea-a-los-chatbots\/"},"modified":"2026-05-22T12:42:26","modified_gmt":"2026-05-22T15:42:26","slug":"quien-monitorea-a-los-chatbots","status":"publish","type":"post","link":"https:\/\/24cevent.com\/en\/quien-monitorea-a-los-chatbots\/","title":{"rendered":"Who monitors chatbots?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">More and more companies are automating their service.<\/p>\n\n<p class=\"wp-block-paragraph\">Today it is normal to enter a website and find:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>virtual assistants<\/li>\n\n\n\n<li>support chatbots<\/li>\n\n\n\n<li>commercial bots<\/li>\n\n\n\n<li>conversational systems with AI<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">And in many cases, these chatbots are no longer something &#8220;secondary&#8221;.<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 are a direct part of the business operation.<\/p>\n\n<p class=\"wp-block-paragraph\">In industries such as:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>automotive<\/li>\n\n\n\n<li>insurance<\/li>\n\n\n\n<li>banking<\/li>\n\n\n\n<li>retail<\/li>\n\n\n\n<li>health<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">many customers already interact first with a chatbot rather than a person.<\/p>\n\n<h1 class=\"wp-block-heading\">The problem that almost no one is considering<\/h1>\n\n<p class=\"wp-block-paragraph\">Companies monitor:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>servers<\/li>\n\n\n\n<li>applications<\/li>\n\n\n\n<li>APIs<\/li>\n\n\n\n<li>infrastructure<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">But very few are monitoring anything critical:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udc49 whether your chatbot is actually working properly.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Because it&#8217;s one thing for the chatbot to be &#8220;on&#8221;.<\/p>\n\n<p class=\"wp-block-paragraph\">And it is quite another thing:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>respond well<\/li>\n\n\n\n<li>understand correctly<\/li>\n\n\n\n<li>complete the expected flow<\/li>\n\n\n\n<li>provide useful information<\/li>\n\n\n\n<li>achieve the business objective<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 therein lies the real challenge<\/p>\n\n<h1 class=\"wp-block-heading\">The new operational problem<\/h1>\n\n<p class=\"wp-block-paragraph\">With the advent of more advanced chatbots and even generative AI models, a new complexity appeared:<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 the answers are no longer completely rigid.<\/p>\n\n<p class=\"wp-block-paragraph\">The chatbot may respond differently each time.<\/p>\n\n<p class=\"wp-block-paragraph\">And that makes it much more difficult to validate whether it&#8217;s really working well.<\/p>\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>can answer something incoherent<\/li>\n\n\n\n<li>getting stuck in a conversation<\/li>\n\n\n\n<li>not offering products correctly<\/li>\n\n\n\n<li>do not refer to an executive<\/li>\n\n\n\n<li>failure to complete a key flow<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">And many times:<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 no one notices until a customer complains<\/p>\n\n<h1 class=\"wp-block-heading\">This is where dVirtualUser comes in.<\/h1>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.dvirtualuser.com\" target=\"_blank\" rel=\"noopener\">dVirtualUser<\/a> is a <a href=\"https:\/\/www.dparadig.com\" target=\"_blank\" rel=\"noopener\">dParadig<\/a> software specialized in synthetic monitoring and digital experience.<\/p>\n\n<p class=\"wp-block-paragraph\">And today it incorporates a very powerful capability:<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong>monitor chatbots in a conversational manner<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\">It is not only valid if the site is on top.<\/p>\n\n<p class=\"wp-block-paragraph\">Validate if the chatbot really fulfills its function.<\/p>\n\n<h1 class=\"wp-block-heading\">How does it work?<\/h1>\n\n<p class=\"wp-block-paragraph\">Instead of asking fixed questions expecting exact answers:<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.dvirtualuser.com\" target=\"_blank\" rel=\"noopener\">dVirtualUser <\/a>naturally converses with chatbot<\/p>\n\n<p class=\"wp-block-paragraph\">The robot can:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>write messages<\/li>\n\n\n\n<li>interpret answers<\/li>\n\n\n\n<li>advance in the flow<\/li>\n\n\n\n<li>to try to meet a specific objective<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 as a real user would do it.<\/p>\n\n<h1 class=\"wp-block-heading\">What can be validated<\/h1>\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>if the chatbot responds<\/li>\n\n\n\n<li>if correctly derived<\/li>\n\n\n\n<li>if it provides consistent information<\/li>\n\n\n\n<li>if it is able to complete a commercial flow<\/li>\n\n\n\n<li>if you understand common questions<\/li>\n\n\n\n<li>whether it offers products or services correctly<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 validating real experience, not only availability<\/p>\n\n<h1 class=\"wp-block-heading\">Use case: automotive company<\/h1>\n\n<p class=\"wp-block-paragraph\">Imagine a company that sells vehicles.<\/p>\n\n<p class=\"wp-block-paragraph\">Your chatbot helps:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>quote cars<\/li>\n\n\n\n<li>answer questions<\/li>\n\n\n\n<li>coordinate test drives<\/li>\n\n\n\n<li>refer sales executives<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Now imagine the chatbot:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>stop recommending models<\/li>\n\n\n\n<li>answers incorrect information<\/li>\n\n\n\n<li>no sales referral<\/li>\n\n\n\n<li>is caught in a flow<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 the company would probably lose business opportunities without knowing it.<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.dvirtualuser.com\" target=\"_blank\" rel=\"noopener\">dVirtualUser<\/a> can:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>start a conversation automatically<\/li>\n\n\n\n<li>request a quote for a vehicle<\/li>\n\n\n\n<li>advance through the flow<\/li>\n\n\n\n<li>validate that the chatbot responds correctly<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">And if something goes wrong:<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 generate an alert immediately<\/p>\n\n<h1 class=\"wp-block-heading\">Use case: insurance<\/h1>\n\n<p class=\"wp-block-paragraph\">Another very real example.<\/p>\n\n<p class=\"wp-block-paragraph\">Many insurers already use chatbots for:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>quote insurance<\/li>\n\n\n\n<li>report claims<\/li>\n\n\n\n<li>answer frequently asked questions<\/li>\n\n\n\n<li>to guide customers<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Now imagine that:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>the quotation flow stops working<\/li>\n\n\n\n<li>bot delivers incomplete information<\/li>\n\n\n\n<li>an integration fails<\/li>\n\n\n\n<li>the chatbot stops deriving correctly<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 the impact can be enormous<\/p>\n\n<p class=\"wp-block-paragraph\">With <a href=\"https:\/\/www.dvirtualuser.com\" target=\"_blank\" rel=\"noopener\">dVirtualUser<\/a> you can validate continuously:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>if the flow continues to operate<\/li>\n\n\n\n<li>if the chatbot responds correctly<\/li>\n\n\n\n<li>if it achieves the expected goal<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 just like a real customer<\/p>\n\n<h1 class=\"wp-block-heading\">And what happens when something goes wrong?<\/h1>\n\n<p class=\"wp-block-paragraph\">Here is one of the most important parts.<\/p>\n\n<p class=\"wp-block-paragraph\">When dVirtualUser detects a problem:<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 can generate automatic alerts with visual evidence<\/p>\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>screenshots<\/li>\n\n\n\n<li>videos of the conversation<\/li>\n\n\n\n<li>error context<\/li>\n\n\n\n<li>detail of the failed flow<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 making diagnosis a lot easier<\/p>\n\n<h1 class=\"wp-block-heading\">This becomes even more important with AI<\/h1>\n\n<p class=\"wp-block-paragraph\">The smarter chatbots become:<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 the more difficult it is to monitor them with traditional methods.<\/p>\n\n<p class=\"wp-block-paragraph\">Because it is no longer enough to validate:<\/p>\n\n<p class=\"wp-block-paragraph\">&#8220;if you answered exactly this&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\">Now you need to validate:<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 whether it correctly met the conversational objective.<\/p>\n\n<h1 class=\"wp-block-heading\">What is important in the background<\/h1>\n\n<p class=\"wp-block-paragraph\">Chatbots are no longer just an add-on.<\/p>\n\n<p class=\"wp-block-paragraph\">In many companies:<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 are an active part of the customer experience.<\/p>\n\n<p class=\"wp-block-paragraph\">And if they are part of the operation:<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 they should also be monitored like any critical system.<\/p>\n\n<h1 class=\"wp-block-heading\">What changes when you do this right<\/h1>\n\n<p class=\"wp-block-paragraph\">When you actively monitor your chatbots:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>you detect problems before the user does<\/li>\n\n\n\n<li>valid real experience<\/li>\n\n\n\n<li>reduce silent failures<\/li>\n\n\n\n<li>improvements in digital continuity<\/li>\n\n\n\n<li>protect commercial and customer service processes<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 especially in channels that today operate 24\/7.<\/p>\n\n<p class=\"wp-block-paragraph\">If today your company relies on chatbots for customer service, sales or support, there is probably already a new need for monitoring that simply did not exist a few years ago.<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong><a href=\"https:\/\/www.dvirtualuser.com\" target=\"_blank\" rel=\"noopener\">dVirtualUser<\/a> allows you to monitor chatbots conversationally and automatically, validating that they actually meet the expected objectives and quickly alerting you when something stops working correctly.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>More and more companies are automating their service. Today it is normal to enter a website and find: And in many cases, these chatbots are no longer something &#8220;secondary&#8221;. \ud83d\udc49 are a direct part of the business operation. In industries such as: many customers already interact first with a chatbot rather than a person. The [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":6292,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[167],"tags":[169,415,416],"class_list":["post-6294","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management-software-and-other-tools","tag-chatbot","tag-chatbot-monitoring-2","tag-who-monitors-chatbots"],"_links":{"self":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/posts\/6294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/comments?post=6294"}],"version-history":[{"count":1,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/posts\/6294\/revisions"}],"predecessor-version":[{"id":6295,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/posts\/6294\/revisions\/6295"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/media\/6292"}],"wp:attachment":[{"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/media?parent=6294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/categories?post=6294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/24cevent.com\/en\/wp-json\/wp\/v2\/tags?post=6294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}