Sort, group and prioritize for easier management. Use filters, custom columns, check the incident status and add notes.
Automatic multi-language notifications through phone calls, emails, whatsapp, teams, slack, hangout and others. Tracks state from incident->acknowledge->solved and measure times between states. Choose to ask for confirmation upon a notification.
Choose who, when and how to call each on-call team based on current time and incident variables. Define your escalation policies.
You have the life history of an incident with all its events and timestamps: Who was called, who acknowledge the incident, who is responsible and when it was solved.
Stop spending time managing and notifying, work immediately on the solution and on what adds value to your business.
Accelerate the implementation of fixes and be proactive in implementing improvements efficiently using error and incident statistics.
A fast and efficient notification allows solving incidents before users start to claim, improving the perception of services by customers.
More agility through efficient and clear communication. Transversal visibility in a single interface for the various teams.
Immediate recovery through a clear procedure, rapid notification, and extensive information available, which is prioritized and ordered.
Integration with the help desk.