This is one of the most common questions when a company evaluates implementing a solution such as 24Cevent.
And it is completely valid.
Because when we talk about tools for incident management or operational continuity, we are not only evaluating software.
👉 impact on the operation is being evaluated.
In simple
The correct question is not:
👉 how much does 24Cevent cost?
Otherwise:
👉 how much does it cost me today not to react in time?
Because that’s where the difference really lies.
How is it usually evaluated (and where is the error)?
Many times the evaluation is done in this way:
- compare monthly prices
- compare with other tools
- view cost as an IT expense
And that leads to conclusions such as:
👉 “it’s expensive”
👉 “it’s not a priority”.
But that analysis leaves out something key:
👉 the cost of the problem it solves.
What problem are you really solving
24Cevent is not just a notification tool.
It is designed to solve something very specific:
👉 alerts to be transformed into real action
This has a direct impact on:
- reaction times
- continuity of services
- user experience
- operating load of the equipment
The invisible cost that many companies do not see
Before evaluating any solution, it is worth looking at this:
Detection and reaction time
If a company is late today:
- 20 minutes to detect
- 30 minutes to react
👉 there is already almost 1 hour of impact.
In many businesses that means:
- unrealized sales
- detained processes
- affected users
2. Incidents not attended in time
- alerts that no one sees
- mails that get lost
- messages that are not checked
👉 this is not always measured, but it happens all the time.
3. Operational overload
- teams reviewing dashboards manually
- inefficient 24×7 shifts
- key person dependency
👉 direct cost in human resources
4. Chaos in critical incidents
- multiple persons acting without coordination
- loss of time in communication
- late decisions
👉 impact on MTTR and business.
So… is it expensive?
It depends on how you look at it.
Here is a simple way to look at it:
| Approach | Result |
|---|---|
| Evaluating price alone | May seem expensive |
| Evaluate the problem it solves | Can be very cheap |
👉 it all depends on the operating context
A concrete example
Scenario without automation
- critical alert occurs
- no one sees it in time
- the incident escalates
- 1 hour of operation is lost
Now multiply it by:
- monthly frequency
- impact per hour
👉 the real cost becomes evident
Scenario with 24Cevent
- alert is detected
- is automatically notified (call, WhatsApp, etc.)
- someone responds
- the incident is quickly brought under control
👉 direct impact reduction
What are you really paying for
When a company invests in 24Cevent, it is not just paying for:
- notifications
- integrations
- features
You are paying for:
👉 reduce the time between detection and action
And that’s what really generates value.
Conceptual comparison
| Without 24Cevent | With 24Cevent |
|---|---|
| Alerts depend on someone seeing them | Alerts generate automatic action |
| Variable reaction | Consistent reaction |
| Manual scaling | Automatic scaling |
| High dependence on people | More automated operation |
| Increased operational risk | Greater control |
An important point
Not every company needs 24Cevent.
And that is also part of a good evaluation.
But it is especially relevant when:
- the operation is critical
- the impact of falls is high
- reaction times matter
- there are distributed shifts or teams
- there are multiple monitoring tools
👉 that’s where it completely changes the equation.
What is important in the background
The most common mistake is to evaluate this type of solutions as software.
When in fact they are:
👉 business continuity tools
And continuity is not measured in functionality.
Measured in impact avoided.
👉 o n how much of a problem you manage to prevent or contain
So, is it expensive or not?
The most honest answer is:
👉 it’s expensive if you don’t have an operating problem.
👉 is very cheap if every minute of downtime costs you
If today your operation depends on someone “seeing an alert” to react, you are probably already paying a cost… it’s just not visible.
👉 24Cevent makes that problem visible and solves it, automating the reaction, ensuring that someone takes action and reducing the operational impact of incidents.
