Clear answers on how 24Cevent works, its integrations and how to improve your operation with automation and intelligence.
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How to connect 24Cevent with your existing tools and centralize alerts.
Integrates with tools such as Zabbix, Dynatrace, Azure Monitor, Google Cloud and other monitoring platforms that generate alerts.
No.
24Cevent works on the alerts you already generate, without replacing your infrastructure.
Through integrations, APIs or sending events from your monitoring tools.
Yes.
You can centralize alerts from different systems in a single management flow.
How to ensure that each alert is seen, addressed and escalated correctly.
The system automatically escalates to other managers until someone confirms receipt.
Notifications by call, WhatsApp, mail and other configurable channels.
Yes.
You can assign responsible persons according to type of incident, schedule or team.
Yes.
You can configure shifts, guards and specific rules for 24×7 coverage.
How to reduce unnecessary alerts and focus on what is important.
It is to group related events in order to understand that they correspond to the same incident.
It is to avoid duplicate notifications, showing only the alert that represents the root cause.
No.
Information is still available, but organized and prioritized.
It reduces noise, avoids unnecessary analysis and allows you to focus on the real problem.
How to automate actions and decisions in response to alerts.
It is a flow of automatic actions and decisions that are executed when an alert occurs.
Remediations, validations, notifications, ticket creation and external integrations.
No.
You can define when to intervene manually and when to automate.
Yes.
Each type of alert can have its own flow of action.
How the automatic N1 support with artificial intelligence works.
It is an AI module that acts as an automatic N1 support: it analyzes alerts, gathers context, proposes actions and escalates if necessary.
No.
Reduces repetitive work and allows the team to focus on complex problems.
Yes, in simple cases you can execute remediation or automatic actions.
Scale to the correct specialist with context, evidence and suggestions.
No.
Integrates with your current operation and leverages what you already have.
How to manage incidents from start to finish.
Yes.
Alerts can generate incidents including context.
Yes.
Includes monitoring, communication, status and centralized actions.
Yes.
Each incident has defined responsibilities and teams.
Yes.
Post-mortem reports can be created automatically.
How to measure and improve your operation.
MTTA, MTTR, alert volume, incident recurrence and team performance.
Yes (Coming soon).
The dashboards reflect the current status of the operation.
Yes.
By equipment, period, type of alert or flow.
They help identify problems, improve processes and optimize response times.
Pricing and contracting information.
Yes.
You can test the platform with a free trial period.
Per contact receiving the notification or according to the contracted plan.
Yes.
You can scale or adjust your plan according to your needs.
Yes.
Plans with advanced functionalities and dedicated support are available.
What to expect before starting.
It can be fast, depending on the integration with your current tools.
It is not mandatory, but accompaniment is offered for a better adoption.
Yes.
Includes support and accompaniment according to the plan.
No.
Automation reduces the need for constant supervision.
How it integrates without affecting your infrastructure.
No.
Integrates with your existing ecosystem.
Yes.
It can execute actions on existing systems if they are integrated.
They are configured according to your architecture, avoiding unnecessary access.
