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Freshdesk + 24Cevent

Freshdesk redefines customer support management by offering a complete and easy-to-use solution. From managing tickets to delivering exceptional experiences, Freshdesk optimizes every customer interaction. Its intuitive design and ability to centralize information make Freshdesk a valuable option for companies looking to significantly improve their customer service.

How does it work?

24Cevent + Freshdesk Integration

The integration between Freshdesk and 24Cevent joins two complementary worlds to IT monitoring, on the Freshdesk side the management of customer or user service tickets and on the 24Cevent side the IT ecosystem converges, being able to create tickets, notify changes in the tickets from the monitoring update, have visual tracking, generate alerts for exceeding SLAs in customer service. This automates the management of a service desk, freeing up the support team.

Automatically create a ticket in the event of an alarm

Configure notifications according to criticality level

Configure notifications according to criticality level

Customize shifts, escalations, vacations, etc.

Receive alarms direct to your whatsapp

Parallel notification to different channels

IT support performance reporting and statistics

Always adapting to your business.

How to take advantage of
to integration?

Freshdesk + phone call

Notify ticket by phone call to your teams in customized schedules.

Freshdesk + whatsapp

Get messages about raised tickets at the minute direct to Whatsapp.

Freshdesk + SLA measurement

Measure the SLA (Service Level Agreement) of your teams and take proactive actions for constant improvement.

Need help?

Review frequently asked questions and access to all documentation

Find the best fit for you at

CheckMK is an Information Technology (IT) monitoring tool designed to efficiently monitor and manage an organization’s technology infrastructure. With its comprehensive approach, CheckMK enables IT teams to monitor in real time the performance, availability and integrity of key systems, applications and services.

Find the best fit for you at

CheckMK is an Information Technology (IT) monitoring tool designed to efficiently monitor and manage an organization’s technology infrastructure. With its comprehensive approach, CheckMK enables IT teams to monitor in real time the performance, availability and integrity of key systems, applications and services.

Find the best fit for you at

CheckMK is an Information Technology (IT) monitoring tool designed to efficiently monitor and manage an organization’s technology infrastructure. With its comprehensive approach, CheckMK enables IT teams to monitor in real time the performance, availability and integrity of key systems, applications and services.

Find the best fit for you at

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