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In line with the current load and growth expectations, the Systems and Operations management set itself the mission of automating the operation within 5 years, incorporating 24Cevent in 2021 to its suite of solutions that allow it to advance in this objective.
Problems have been solved in relation to the consolidation of events for the operation of the services, and the registration and history of events has been substantially improved.
What I liked most about 24Cent is the ease of event management, as well as the ability to integrate the tool with other services such as Microsoft Teams, CheckMK, mail, calls, etc.
Very good, among the functions that stand out the most are: -Automatic notifications with call in Spanish to different countries -Decision matrix to decide when and to which team resolvers to notify. -Integration with our help desk system, opening and closing tickets automatically. -Monitoring/Tracking of alerts.
It centralizes the events of our entire infrastructure, can be integrated with multiple tools and facilitates the operation of notifications.
Quite satisfactory, since it allows me to quickly identify the emergencies..,
The platform generates value for my work, since it allows me to manage errors in a more agile way by quickly getting a notification of the failed service. Strictly speaking, it can save hours of malfunction.
The platform notifies immediately the alerts detected by Check MK – The audio message contains the information required to identify the service that is failing.
24cevent meets the tool’s expectations, calls occur in a timely manner, its graphical interface is user-friendly, simple and practical.
See how 24Cevent can help you report and manage your IT incidents three times faster.
