In the current era of technology, artificial intelligence (AI) is one of the biggest revolutions in the market. More and more companies are adopting AI in their business strategies to improve efficiency, productivity and customer satisfaction. AI is becoming a key tool in the daily work of IT professionals, helping to improve the quality of IT services and increase efficiency in problem resolution.

Importantly, AI not only improves the efficiency and effectiveness of IT services, but also helps reduce costs and improve customer satisfaction. By adopting AI solutions, companies can deliver a more personalized customer experience, which in turn can improve customer loyalty and ultimately increase revenue.

This article provides guidance on key points for IT professionals to consider when adopting AI solutions.

Top 5 issues addressed by AI in IT

Predictive analytics

Predictive analytics is another application of AI in IT that can help improve the efficiency and effectiveness of IT services. AI can analyze large amounts of data in real time and predict problems before they occur. This enables IT teams to take preventive measures, which increases the efficiency and reliability of systems.

One of the most popular IASs in the predictive analytics market is IBM Watson Analytics, which uses AI to analyze large amounts of data and provide valuable insights to IT professionals. This platform can predict future customer behavior, identify patterns and trends, and provide predictive information to aid in decision making.

2. Improved safety:

AI can also improve IT security. AI tools can detect and mitigate security risks more effectively than traditional methods. IAS can analyze large amounts of data and detect suspicious patterns, helping to prevent attacks and minimize the risk of data breaches.

One of the most well-known IAS in the security market is Darktrace, which uses AI to detect and respond to security threats. This platform can analyze network traffic in real time and detect suspicious patterns to quickly identify and respond to security threats.

3. Customization:

Personalization is a key application of AI in IT that can help improve customer satisfaction. AI tools can analyze customer data and provide customized solutions to meet their specific needs. An example of personalization in IT is the use of chatbots to interact with customers and provide personalized recommendations.

One of the most well-known IASs in the personalization market is Salesforce Einstein, which uses AI to provide personalized solutions to customers. This platform can analyze customer data in real time and provide personalized recommendations to improve the customer experience.

4. Automation of infrastructure management:

Infrastructure management automation is another application of AI in IT that can help improve the efficiency of IT processes. AI tools can automate IT infrastructure management, allowing IT professionals to focus on more critical and complex tasks. An example of infrastructure management automation is the use of cloud management solutions to automate server and application management.

One of the best known IAS in the infrastructure management automation market is Puppet, which uses AI to automate IT infrastructure management. This platform can automate the configuration and management of servers and applications, reducing the time and resources required to perform these tasks manually.

5. Process automation:

Process automation is one of the most popular applications of AI in IT. AI can automate processes that were previously manual, freeing up time and resources for IT professionals. An example of process automation in IT is the use of chatbots to handle basic support requests. This helps reduce the workload of the IT team, allowing them to focus on more complex and critical problems.

24Cevent addresses the automation of processes through the generation of automatic notifications, where it is configured only once and left to act uninterrupted, relieving the workload on solution, support and IT teams, and giving them the opportunity to focus on more important issues.

Click here here to find out more about how 24Cevent automates notification →

In short, artificial intelligence is transforming the way IT works. From process automation to customization to enhanced security, IAS are helping IT professionals improve the efficiency and effectiveness of IT services. By adopting these solutions, companies can improve customer satisfaction, reduce costs and improve problem-solving efficiency.

If you are an IT professional, it is important that you are aware of the latest AI trends and solutions to stay up-to-date and improve your efficiency in your daily work.

Don’t miss the opportunity to implement AI solutions in your company today!