New AI module for 24Cevent
24Brains receives your alerts, gathers the technical context, analyzes the probable cause, attempts to execute a solution and, if unable to resolve, immediately escalates to the correct specialist with clear evidence and suggestions.
Up to 100 free monthly runs for early adopters.
Analyze each alert with real context
Attempts automatic remediation
Scales only when necessary
Deliver evidence and suggestions to N2
Most alerts need an initial review: review context, gather background, estimate probable cause and decide what to do. That work consumes valuable team time and saturates N1, N2 and N3 support with repetitive tasks.
Formerly
With 24Brains
24Brains takes the alert from 24Cevent or from your integrated monitoring tools.
Query history, previous behavior, connected tools, relevant nodes and incident background.
Evaluate the probable cause, identify what to check and define a possible course of action.
If you have permissions or connection to remediation tools, it executes automatic actions on simple incidents.
If unable to resolve, immediately refer to the correct expert level, with diagnosis, evidence and suggestions to expedite resolution.
24Brains does not replace your systems, your automations or your current operation. It connects to what already exists, analyzes alerts with greater context and dynamically triggers the appropriate actions or tools, without requiring unnecessary permissions or redoing your operational architecture.
Less time in diagnosis
24Brains gathers background information and accelerates the initial analysis of each alert.
Less unnecessary escalations
Specialists stop receiving small or context-free problems.
More automatic remediation
Simple incidents can be resolved without human intervention.
Less operational noise
AI helps filter and prioritize what really needs attention.
Best MTTA
The alert does not wait for someone to start investigating from scratch.
Best MTTR
When it scales, it does so with evidence and suggestions that accelerate resolution.
It is a system that receives alerts, analyzes the technical context, decides what to do first and attempts to execute initial actions or remediation automatically, before escalating to a human team.
24Brains serves to automate the initial support work on alerts and incidents: gather background information, analyze possible causes, execute simple actions and escalate only what needs expert intervention.
No.
Reduces the repetitive work of the first level and allows the expert team to concentrate on more complex and critical problems.
Yes, in simple incidents or defined flows, you can execute automatic corrective actions or connect to existing remediation tools.
Frequently Asked Questions
It works with the alerts coming into 24Cevent from your integrated monitoring tools, and can analyze them according to the available context and configured rules.
It can perform simple diagnostic, triage and remediation tasks, as well as activate existing tools or automations in your operation.
Immediately escalate to the next specialist or level, providing background, evidence and suggestions to expedite resolution.Email, etc.
No.
24Brains is designed to integrate with your current operation and leverage the automations, monitoring and tools you already have in place.
Less time wasted on repetitive tasks, less unnecessary escalations and more focus on incidents that really require expertise.
Yes.
You can request early access and evaluate 24Brains with a free quota of monthly runs for early adopters.
Includes up to 100 free monthly runs for initial evaluation.
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