Designed for operations that cannot be stopped
Ensures that every alert is seen, taken and managed through to resolution
Alerts that arrive by mail... but no one responds
Messages in Slack or Teams that get lost between conversations.
Critical incidents detected by users, not by the equipment
Manual escalations that depend on someone being available
24x7 shifts just to "watch screens".
And when no one responds, the problem is not technical... it's operational.
Each alert has a responsible person assigned to it,
a team in charge,
a traceable configuration of who is to respond
.
If no one responds, the system escalates only to
ensure that someone takes over
.
It is required that someone confirms receipt of the alert,
ensuring that someone responds to it
.
Response times become controllable
and
can be further improved
.
From the moment your monitoring detects a failure, 24Cevent immediately receives the alert at its central monitoring station and begins its process.
You define everything to work the way your team works in real life. Create teams, shifts, flows, escalations, vacations, and much more.
The system will escalate as many times as necessary to get someone to respond to the alert.
All alerts with a responsible person who confirms that he or she will take care of fixing a problem. Get guaranteed traceability of every part of the process.
No manual intervention. Without depending on someone to be attentive.
After-hours e-commerce crashes
Problems in internal systems (ERP, SAP, etc.)
Failures in critical integrations or APIs
Incidents at branch offices or remote locations
Night alerts that no one sees
What changes in your operation
Automatic notification ensures that alerts generated by monitoring tools are received, addressed and escalated without manual intervention, reducing response times and avoiding unmanaged incidents.
Doubts?
If an alert is not taken, the system automatically escalates to other responsible parties according to defined rules.
This is repeated until someone confirms receipt, ensuring that no critical incident is left unattended.
Yes.
You can define shifts, guards and specific rules for out-of-office hours, ensuring that critical alerts are managed even at night or on weekends.
Yes.
24Cevent integrates with tools such as Zabbix, Dynatrace, Azure Monitor or Google Cloud, using the alerts you are already generating without the need to change your infrastructure.
Not necessarily.
You can set up filters, rules and prioritization to avoid noise, ensuring that only relevant alerts generate notifications and action.
No.
Automation reduces the need for constant supervision, making it possible to manage incidents without relying on 24×7 teams dedicated only to monitoring and management.
Find out how to solve other common alerting and incident management challenges
Modern operations teams combine multiple solutions to achieve greater efficiencies
