Ensure that every alert is viewed, acknowledged, and managed until it is resolved.
Avoid relying on guesswork or assumptions.
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in most operations
Alerts that arrive by mail... but no one responds
Messages in Slack or Teams that get lost between conversations.
Critical incidents detected by users, not by the equipment
Manual escalations that depend on someone being available
24x7 shifts just to "watch screens".
And when no one responds, the problem is not technical... it's operational.
Each alert has an assigned person in charge ( ), a team responsible for it, and a traceable configuration specifying who should respond.
The notification is triggered automatically— —so the system works for you, not the other way around.
If no one responds, the system automatically escalates the issue to to ensure that someone handles it.
Someone is required to acknowledge receipt of the alert, ensuring that someone responds to it.
From the moment your monitoring detects a failure, 24Cevent immediately receives the alert at its central monitoring station and begins its process.
You define everything to work the way your team works in real life. Create teams, shifts, flows, escalations, vacations, and much more.
The system will escalate as many times as necessary to get someone to respond to the alert.
All alerts with a responsible person who confirms that he or she will take care of fixing a problem. Get guaranteed traceability of every part of the process.
No manual intervention. Without depending on someone to be attentive.
Each alert follows a workflow until it is assigned to a specific person in charge
After-hours e-commerce crashes
Problems in internal systems (ERP, SAP, etc.)
Failures in critical integrations or APIs
Incidents at branch offices or remote locations
Night alerts that no one sees
Automatic notification ensures that alerts generated by monitoring tools are received, addressed and escalated without manual intervention, reducing response times and avoiding unmanaged incidents.
Frequently Asked Questions
If an alert is not acknowledged, the system automatically escalates it to other responsible parties according to the defined rules.
This process repeats until someone confirms receipt, ensuring that no critical incident goes unaddressed.
Yes.
You can define shifts, guards and specific rules for out-of-office hours, ensuring that critical alerts are managed even at night or on weekends.
Yes.
24Cevent integrates with tools such as Zabbix, Dynatrace, Azure Monitor, and Google Cloud, using the alerts you’re already generating without requiring any changes to your infrastructure.
Not necessarily.
You can configure filters, rules, and prioritization to avoid noise, ensuring that only relevant alerts trigger notifications and action.
No.
Automation reduces the need for constant monitoring, allowing incidents to be managed without relying on dedicated 24/7 teams solely for monitoring and management.
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