Automatic N1 Support with 24Brains

It’s a system that handles first-level IT support without human intervention: it receives monitoring alerts, analyzes the context, identifies the root cause, and remediates simple incidents. What it can’t resolve is escalated to the right specialist, with the diagnosis and evidence ready.

24Brains is 24Cevent’s AI module that works as automatic N1 support. It analyzes each alert, reviews similar cases, diagnoses the root cause, and executes remediation, either autonomously or with your approval. If it can’t resolve the issue, it escalates to the specialist with the diagnosis ready.

It’s the initial classification of each alert without human intervention: deciding whether it’s real or a false positive, how severe it is, and what to do about it. 24Brains performs this triage when it receives the alert and then tries to resolve it before escalating.

AIOps is the use of artificial intelligence in IT operations to detect, analyze, and resolve incidents faster. 24Brains applies AIOps to first-level support: it not only analyzes alerts, it also executes remediation and logs every action.

No. 24Brains absorbs the repetitive first-level work so your team can focus on incidents that truly need expertise. When it escalates, the specialist receives the case with the root cause, the evidence, and a suggested solution.

Simple, repetitive incidents, such as a stopped service, an expired SSL certificate, or a network device that stopped responding. 24Brains can analyze, diagnose, remediate, review similar cases, create reports, and notify the right person.

Yes. You choose whether 24Brains acts autonomously or with your approval. With approval, you receive the proposed action and approve it with a button, either from the 24Cevent mobile app or from the operations panel on desktop.

Every action is logged: what it analyzed, what it executed, and when. Each diagnosis also shows its confidence percentage, so you can review, with evidence, how it reached the root cause and the solution.

It immediately escalates to the right specialist or level, with the diagnosis, evidence, and suggested solutions. That way your team doesn’t start from scratch, and resolution time (MTTR) drops even when human intervention is needed.

Only the ones you connect. You define the nodes, tools, credentials, and knowledge base 24Brains can use, and decide which actions it executes on its own and which need your approval.

No. 24Brains connects to what you already use: monitoring tools like Zabbix, Dynatrace, Datadog, or Nagios; automation tools like Ansible or Terraform; service desks like ServiceNow or Jira; and channels like WhatsApp or Teams. There are more than 120 integrations.

Setup takes 1 to 2 hours. You connect your monitoring to 24Cevent, define the nodes and tools 24Brains can use, and choose whether it acts autonomously or with approval.

If you’re new to 24Cevent, you get a 14-day free trial, with no credit card required. If you already have a paid 24Cevent account, you can activate 100 free 24Brains executions, with no time limit.

Yes, in early access. You can activate it today and test it with your real alerts. As an early adopter, you also help define the next types of incidents 24Brains will resolve on its own.