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Automation with real-time decisions

Automate the repetitive tasks—
. Focus on what matters.

Create workflows that automatically perform actions and let you interact with each alert in real time, without losing control or context. Optimize your response times.

Get started for free
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Workflow Alerts - 24Cevent * margin: 0; padding: 0; box-sizing: border-box; body background: transparent; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; .wf-wrap display: flex; flex-direction: column; align-items: center; padding: 2rem 1rem 2rem; position: relative; .wf-node opacity: 0; transform: translateY(8px); transition: opacity 0.35s ease, transform 0.35s ease; position: relative; z-index: 2; .wf-node.show opacity: 1; transform: translateY(0); .node-start background: #1565c0; color: #fff; border-radius: 20px; padding: 8px 24px; font-size: 13px; font-weight: 700; letter-spacing: 0.04em; display: flex; align-items: center; gap: 6px; .node-start .dot width: 8px; height: 8px; border-radius: 50%; background: #64b5f6; .node-card background: #fff; border: 1px solid #dde6ee; border-radius: 10px; padding: 12px 16px; min-width: 240px; max-width: 280px; box-shadow: 0 1px 6px rgba(33,150,243,0.07); transition: border-color 0.3s, box-shadow 0.3s; .node-card.active border-color: #90caf9; box-shadow: 0 2px 14px rgba(33,150,243,0.15); .card-header display: flex; align-items: center; gap: 8px; margin-bottom: 6px; .card-icon width: 28px; height: 28px; border-radius: 6px; display: flex; align-items: center; justify-content: center; font-size: 14px; flex-shrink: 0; .icon-auto background: #e3f2fd; .icon-human background: #fff3e0; .icon-alert background: #fff8e1; .icon-ok background: #e8f5e9; .card-tag font-size: 10px; font-weight: 600; letter-spacing: 0.06em; text-transform: uppercase; border-radius: 10px; padding: 2px 8px; .tag-auto background: #e3f2fd; color: #1565c0; .tag-human background: #fff3e0; color: #e65100; .tag-alert background: #fff8e1; color: #f57f17; .tag-ok background: #e8f5e9; color: #2e7d32; .card-text font-size: 13px; color: #1a2332; font-weight: 500; line-height: 1.4; .card-sub font-size: 11px; color: #90a4b0; margin-top: 3px; line-height: 1.35; .node-diamond-wrap display: flex; flex-direction: column; align-items: center; .node-diamond width: 110px; height: 52px; display: flex; align-items: center; justify-content: center; clip-path: polygon(50% 0%, 100% 50%, 50% 100%, 0% 50%); background: #e8f4fd; .diamond-label font-size: 11px; font-weight: 700; color: #1565c0; .node-end border-radius: 20px; padding: 8px 20px; font-size: 12px; font-weight: 700; letter-spacing: 0.04em; display: flex; align-items: center; gap: 6px; .node-end.success background: #e8f5e9; color: #2e7d32; border: 1.5px solid #a5d6a7; .node-end.escalate background: #fff3e0; color: #e65100; border: 1.5px solid #ffcc80; .wf-line width: 2px; background: #dde6ee; margin: 0 auto; opacity: 0; transition: height 0.3s ease, opacity 0.3s ease; .wf-line.show opacity: 1; .wf-dot width: 10px; height: 10px; border-radius: 50%; background: #fff; border: 2px solid #90caf9; margin: 0 auto; opacity: 0; transition: opacity 0.3s; position: relative; z-index: 3; .wf-dot.show opacity: 1; .wf-dot.filled background: #2196f3; border-color: #2196f3; .branch-row display: flex; align-items: flex-start; justify-content: center; gap: 0; width: 100%; position: relative; opacity: 0; transition: opacity 0.4s; .branch-row.show opacity: 1; .branch-label font-size: 10px; font-weight: 600; border-radius: 10px; padding: 2px 10px; margin-bottom: 4px; .bl-yes background: #e8f5e9; color: #2e7d32; border: 1px solid #a5d6a7; .bl-no background: #ffebee; color: #c62828; border: 1px solid #ef9a9a; .branch-svg flex-shrink: 0; .legend display: flex; gap: 16px; margin-top: 20px; flex-wrap: wrap; justify-content: center; opacity: 0; transition: opacity 0.4s; .legend.show opacity: 1; .legend-item display: flex; align-items: center; gap: 6px; font-size: 11px; color: #607080; .legend-icon font-size: 14px; .wf-prog-wrap width: 100%; max-width: 400px; margin-top: 20px; .wf-prog-track height: 3px; background: #dde6ee; border-radius: 4px; overflow: hidden; .wf-prog-fill height: 100%; border-radius: 4px; background: #2196f3; transition: width 0.5s cubic-bezier(.4,0,.2,1); width: 0%; .wf-status margin-top: 10px; font-size: 13px; color: #607080; text-align: center; min-height: 20px; padding-bottom: 1.5rem; .wf-status span font-weight: 600; color: #1a2332;
Workflow start
⚠️
Alert detected
System receives critical alert
Monitoring detects anomaly in production
⚙️
Automatic action
Attempted automatic remediation
Script executes service restart / rollback
Solved?
✓ Resolved
✅
Resolution
Incident automatically closed
Updated registry and metrics
🔒 Flow completed
✗ Unresolved
👤
Human decision
Escalation to on-call equipment
Notification with full context and enriched alerts
⚙️
Manual action
Engineer intervenes and executes solution
Automatic war-room, history and context available
🔁 Active continuous flow
⚙️ Automatic action
👤 Human decision
🔁 Continuous flow
Getting started...
function add(id, cls, delay) { setTimeout(() => const e = document.getElementById(id); if(e) e.classList.add(cls); , delay); } function rem(id, cls, delay) { setTimeout(() => const e = document.getElementById(id); if(e) e.classList.remove(cls); , delay); } function status(txt, pct, delay) { setTimeout(() => document.getElementById('wfStatus').innerHTML = txt; document.getElementById('wfFill').style.width = pct + '%'; , delay); } function reset() { ['n-start','n1','n2','n-dec','n-ok','n-end-ok','n-human','n-action','n-end-esc'].forEach(id => const e = document.getElementById(id); if(e) e.classList.remove('show'); ); ['c1','c2','c-ok','c-human','c-action'].forEach(id => const e = document.getElementById(id); if(e) e.classList.remove('active'); ); ['l1','l1b','l2','l2b','l-ok','l-hum','l-act'].forEach(id => const e = document.getElementById(id); if(e) e.classList.remove('show'); ); ['d1','d2'].forEach(id => const e = document.getElementById(id); if(e) e.classList.remove('show','filled'); ); document.getElementById('branchRow').classList.remove('show'); document.getElementById('legend').classList.remove('show'); document.getElementById('wfFill').style.width = '0%'; document.getElementById('wfStatus').innerHTML = 'Iniciando…'; } function run() reset(); status('Workflow iniciado — en espera de alerta…', 5, 300); add('n-start', 'show', 400); status('Alerta crítica detectada por el sistema de monitoreo…', 20, 1100); add('l1', 'show', 1000); add('l1b', 'show', 1000); add('d1', 'show', 1050); add('d1', 'filled', 1050); add('n1', 'show', 1100); add('c1', 'active', 1100); status('Remediación automática ejecutándose…', 40, 2100); rem('c1', 'active', 1900); add('l2', 'show', 1900); add('l2b', 'show', 1900); add('d2', 'show', 1950); add('d2', 'filled', 1950); add('n2', 'show', 2100); add('c2', 'active', 2100); status('Sistema evalúa si el problema fue resuelto…', 58, 3200); rem('c2', 'active', 3000); add('n-dec', 'show', 3200); status('Bifurcación: resolución automática o escalamiento humano…', 72, 4000); add('branchRow', 'show', 4000); add('n-ok', 'show', 4200); add('c-ok', 'active', 4200); add('n-human', 'show', 4200); add('c-human', 'active', 4200); status('Flujos paralelos: cierre automático y escalamiento al equipo on-call…', 86, 5200); rem('c-ok', 'active', 5000); rem('c-human', 'active', 5000); add('l-ok', 'show', 5000); add('l-hum', 'show', 5000); add('n-end-ok', 'show', 5200); add('n-action', 'show', 5200); add('c-action', 'active', 5200); add('l-act', 'show', 6000); rem('c-action', 'active', 6200); add('n-end-esc', 'show', 6300); status('Flujo completado — incidente resuelto o en gestión continua ✓', 100, 6800); add('legend', 'show', 7000); setTimeout(run, 10500); run();

• The problem isn't receiving alerts •

It's not knowing what to do when they arrive

This is what is happening today

in most operations

Each alert requires repetitive manual decisions

No clear flow of action in the event of incidents

The answers depend on each person's experience

Time is wasted deciding what to do in each case

There is no standardization in incident management.

And when each alert is handled differently, the operation becomes unpredictable.

When you automate the workflow,
everything becomes predictable

Execute automatic actions

You can define actions such as restarts, validations or integrations without manual intervention.

Enables real-time decision-making

Each alert can include options for the team to decide how to act directly.

Integration with Other Systems

You can trigger tickets, scripts or external processes from the same flow.

You maintain full control

You automate without losing visibility or human decision-making capacity.

A flow that automates

and allows you to decide

The alert is detected


The system receives an alert from your monitoring tool.

An automatic action is executed


A previously defined remediation or initial action is attempted.

Decision requested


If the problem persists, it is reported with clear options for action.

The decision is executed


The user can escalate, take control or generate a ticket with a single click.

The flow continues


The system follows the defined flow until resolution.

You automate without stopping deciding.

You don't just automate processes,
You interact with them in real time

Each alert becomes a dynamic workflow in which the system takes action and the team makes decisions, without losing context.

When you don't have workflows

the impact is constant

Teams making different decisions on the same problem

Time-consuming manual processes

Errors due to lack of standardization

Actions depending on the person available

Delays in resolution due to lack of clarity

What changes
in your operation

  • You reduce repetitive manual tasks
  • You standardize incident management
  • Make quicker and clearer decisions
  • You increase operational efficiency
  • Scale your operation without increasing complexity

What is an incident management workflow?

An incident management workflow is a sequence of automated actions and decisions that are executed when an alert occurs, allowing to standardize the response, reduce manual tasks and improve operational efficiency.

Frequently Asked Questions

What kind of actions can I automate?

You can automate remediations, validations, notifications, ticket creation and integrations with other systems.

Is everything always automatic?

No.
You can define where in the flow human intervention is required to make decisions.

Can I customize the flows according to the type of alert?

Yes.
Each type of alert can have its own workflow with specific actions and decisions.

What kind of decisions can the user make?

It can escalate, take over, generate tickets or other actions defined in the flow.

Can it be integrated with external tools?

Yes.
You can connect workflows to systems such as ITSM, APIs or custom scripts.

Start automating your operation at
without losing control

Create workflows that automatically execute actions and allow you to decide when it really matters.

Create my first flow

Explore other ways to improve your operations

Find out how to solve other common alerting and incident management challenges

metrics-24cevent-icon

Metrics
in real time

Visualizes MTTA, MTTR and live operational performance.

See solution →
inhibition-24cevent-icon

Inhibition of operational noise

Reduce duplicate alerts and focus only on the root cause.

See solution →
notification-24cevent-icon

Automatic notification guaranteed

Ensures that every alert is seen, taken and managed in a timely manner.

See solution →

Modern operations teams combine multiple solutions to achieve greater efficiencies